Frequently Asked Questions

What should I do if I sent the wrong amount using Moneygram?

Person to Person deposits made for an incorrect amount are usually rejected, but if the deposit was made in the past 48 hours, we can still resubmit the transaction with the new amount.

If it has been less than 48 hours, please email us at with a picture of the receipt showing the sender’s name, receiver’s name and the control number. Be sure to write to us from your registered email address.

If you sent your funds more than 48 hours ago, you’ll need to cancel the deposit request and process a new deposit for the correct amount.

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