Frequently Asked Questions

How do I make a Person 2 Person withdrawal?

Making a Person 2 Person withdrawal is easy. Click My Account at the top right of the client. Then, click the Withdraw button. Next, choose Money Transfer. On the next screen, enter the amount. The minimum is $100 and the maximum is $350. Heads up! You’ll see the fee reflected at the bottom. Next, scroll […]

Why hasn’t my person to person transfer gone through?

Person to Person transactions can take anywhere from 45 minutes up to 8 hours depending on the volume of deposits. Please make sure you have introduced the Control Number (MTCN) once you send the transaction. If it’s been longer than 8 hours, please send an email to with these details: Sender’s Name: Receiver’s Name: […]

How to deposit with Person to Person?

Making a Person to Person deposit is easy. Click My Account at the top right of the client. Then click the “Deposit” tab Next, click on the P2P option and choose Person to Person. On the following screen, enter the amount you wish to deposit.  Keep in mind that there are minimum and maximum deposit […]

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