Frequently Asked Questions

Why can’t I download the software?

If you have trouble downloading our software, try using a different browser such as Google Chrome. If you already use Google Chrome, please delete your cookies, clear your cache, and attempt the download again. Please use our contact form or email Customer Support if these steps don’t resolve your issue.

How can I reset my password?

Don’t worry if you can’t remember your password. It’s easy to reset. Launch the poker client and click Forgot on the Log In screen. When the dialogue box appears, enter the email address that’s linked to your poker account. Make sure you click on the box beside I’m not a robot. You’ll need to complete […]

How do I access my financial history?

To access your financial history follow these steps: Click the Green ‘My Account’ button in the lobby.  Next, click on the ‘Financial History’ tab.  Your financial history will appear in a new window. You can apply various filters to find exactly what you’re looking for.

Can I play on my Chromebook?

Chromebook’s users can access all our mobile gaming options. That means you can visit our three casinos and sportsbook or play Jackpot Poker.  Our full range of tournaments and cash games are available on Macs, PCs, and Android operating systems, at this time.

What games can I play with my phone?

We offer a number of poker games on Mobile, including Blitz Poker, Jackpot Poker and Venom Blitz Satellites (Cyclones), and Tournaments if you are playing from the Android operating system. You can also play casino games, including Live Dealer Blackjack, and access our full sportsbook.

Can I swap my Venom tickets for cash?

Unfortunately, they can’t be changed for cash or anything else. Venom tickets will remain in your account until the next Venom rolls around. Feel free to use them then.   

Do Venom tickets expire?

Venom tickets expire after one year. If you want to exchange your Venom ticket with another player on the Winning Poker Network, please send an email to and have the other player do the same. The email should include each player’s table name.  Please note that only Venom tickets valued at $2500+150 can be […]

How do I find a tourney ticket?

It’s easy to find your tournament ticket(s). In the software, click My Account in the menu bar. Then click Ticket Manager. You’ll find your available tickets right there.

Where can I find my Beast ticket?

To see if you won a Beast ticket, simply go to the Poker Client Click on ‘leaderboard’ under the Beast section. Tickets are credited into accounts by the end of every Monday. Find yours by going to “My Account” at the top of the client and then choose ”Ticket Manager”.