Top FAQs
Can you send me the download links to get the new client please?
You can either download directly from your WPN poker room or use the links provided here:
Brand | Windows | MAC | Mobile | Web Version |
---|---|---|---|---|
ACR Poker | ACR Installer | ACR Poker Installer | ACR Poker Installer | ACR Poker |
YA Poker | YA Poker Installer | YA Poker Installer | YA Poker Installer | N/A |
Black Chip Poker | Black Chip Poker Installer | Black Chip Poker Installer | Black Chip Poker Installer | Black Chip Poker |
True Poker | True Poker Installer | True Poker Installer | True Poker Installer | True Poker |
Poker King | Poker King Installer | N/A | N/A | Poker King |
How do I revert to the old software?
We are full steam ahead with the new look and feel and playing experience ACR Poker is going to deliver. There is no option to revert to the old software client. We’re working diligently to repair the small issues that are being reported with the relaunch. We trust this new platform will deliver you a heightened poker experience.
Where do I find freerolls in the poker client?
Please click on:
- TOURNAMENTS
- ON DEMAND
- SELECT YOUR FREEROLL
Where can I find 7 Card Stud and 7 Card Stud Hi-Lo?
Please click on:
- CASH GAMES
- OTHER GAMES
- 7 CARD STUD OR NEW TABLES
How do I deposit using Ethereum?
Steps to Deposit Using Ethereum
- Access the poker client: Launch the poker client and click the “Deposit” button.
- Select Ethereum: Choose Ethereum as your deposit method and click on it.
- Enter deposit details: Input the amount you want to deposit in USD, taking the minimum and maximum limits into consideration. If you have a promo code, enter it here as well.
- Note the network: Ensure that the Ethereum address is for ERC-20 network transactions only. Using a different network may result in the loss of your funds.
- Obtain an Ethereum address: Click “Get Address” to generate a unique, one-time-use Ethereum address. Do not reuse this address as doing so can lead to the loss of your funds.
- Send funds: After clicking “Get Address”, you will see the amount in Ethereum to be sent. Scan the QR code or copy and paste the address into your wallet. The transfer process typically takes between 15 and 45 minutes.
- Using a different cryptocurrency: If you want to deposit using another crypto instead of Ethereum, click “Deposit” from the poker client and select your preferred cryptocurrency. Follow the same steps outlined above.
What documents do you accept for account certification?
These are the documents we accept for account certification:
- A clear picture of the front side of your Driver’s License or Government Issued ID that clearly states your name and date of birth.
- A clear picture of a recent utility bill, showing your name and registered address, not older than three months. If you do not have a utility bill in your name, a bank statement will also work, as long it is not older than three months and clearly states your name and address.
- If you choose to send us a bank statement, you can black out your financial information. Alternatively, feel free to provide us a voided blank check that shows your name and address.
- Clear pictures of the credit/debit card(s) used on our site.
I sent the incorrect amount of crypto, and it’s more than $10. What should I do?
For a crypto deposit to be processed, it must first be verified by miners, which can take some time, depending on the network’s demand. If you are using Bitcoin, you can visit Blockchair.com to check the number of confirmations on your transaction. Note that we require seven confirmations before processing a Bitcoin transaction.
The amount credited to your account will be based on the amount reported on the blockchain. In case of any discrepancies in the deposited amount, please contact support@winningpokernetwork.com with your crypto address and the deposited amount for further assistance. Remember to use Blockchair.com to track your transaction progress and ensure that at least seven confirmations have been reached before expecting the funds to be processed by the platform.
What’s my username, screen name, etc?
If you are logged into your account, your username will be displayed at the top right of the poker client.
You can also find your personal information by logging into your account and clicking on the Green ‘My Account’ button, which is located at the top right corner of the screen.
Can I play for real money in the US?
We comply with the laws of Costa Rica, which is where we’re based. While we do welcome US players to enjoy real money games, it’s always a good idea to check the gambling laws in your area. Gambling legislation varies widely from state to state and country to country.
How do I check the status of a Crypto deposit or withdrawal?
Steps to Check the Status of a Crypto Deposit or Withdrawal
- Obtain the address: Use the crypto address from the ACR cashier or your wallet (for withdrawals).
- Visit Blockchair.com: Navigate to the website.
- Search for the address: Click on the magnifying glass and paste the crypto address. Search and select the appropriate result for the specific cryptocurrency used.
Case 1: Zero transactions reflected for the inputted address
This could mean either:
- You requested the address from ACR but never sent the funds.
- There may be an issue with the process, such as using the wrong address or your wallet not releasing the funds. In this case, check with your wallet provider.
Case 2: A transaction is reflected for the inputted address
- Scroll down to check if the transaction has been confirmed.
- Note that you will need up to seven confirmations before the money is in your poker account. This process typically takes 15 to 50 minutes.
- If you already have seven confirmations and the money is not in your account, contact Customer Service.
For a Crypto Withdrawal
- Get the address from your wallet, which you provided for payment.
- Visit Blockchair.com.
- Click on the magnifying glass, paste the crypto address, search, and select the appropriate result for the specific cryptocurrency used.
- Check if the payment is reflected and if it has been confirmed.
Where can I find freerolls?
- Go to Tournaments
- On the filter select Buy-In
- Select the Freeroll option
Can you tell me more about the WPN Affiliate Program?
The WPN Affiliate Program is one of the most lucrative in the business.
To find out more about how you can earn money by promoting any one of the WPN sites click here.
More FAQs
- Is ACR Poker the same as Americas Cardroom?
- Can you send me the download links to get the new client please?
- I’ve downloaded the new poker client, but I can’t find the shortcut or access the software after I close it? What do I do?
- How do I revert to the old software?
- Where can I find 7 Card Stud and 7 Card Stud Hi-Lo?
- Where do I find freerolls in the poker client?
Deposit Options Available
- Do you accept prepaid cards or gift cards?
- Are there any restrictions on using a business credit card?
- What deposit options are available?
How to Deposit
- How do I deposit using USDT?
- How do I deposit using Litecoin?
- How do I deposit using Ethereum?
- How do I deposit using Bitcoin?
- How do I deposit with a credit card?
- How do I deposit with Payz?
- How do I make a player-to-player transfer?
- How to deposit with MoneyGram?
Time Frame
- How long do Player to Player transfers take?
- How long do Person to Person deposits take?
- How long do Payz deposits take?
- How long do credit card deposits take?
- How long do crypto deposits take?
Fees and Limits
- What are the fees for Person to Person withdrawals with MoneyGram?
- What are the limits for Person to Person withdrawals with MoneyGram?
- How do paper check fees work?
- What are the limits for paper check withdrawals?
- What are the fees for crypto withdrawals?
- What are the fees for Person to Person deposits with MoneyGram?
- I want to raise my withdrawal limits, can I?
Deposit Issues
- What should I do if I sent the wrong amount using Moneygram?
- What should I do if I deposited the wrong amount using my credit card or debit card?
- I sent the incorrect amount of cryptocurrency, and it was less than the minimum deposit amount of $10. What should I do?
- I’m having difficulty sending a P2P transfer. What should I do?
- I’m expecting a P2P transfer, but I haven’t received it. What should I do?
- Why hasn’t my eWallet deposit been credited to my poker account?
- What should I do if I have trouble with my credit or debit card?
- Why is my crypto deposit taking so long?
- My eWallet deposit wasn’t credited to my poker balance? Where are my funds?
- How long does a credit card refund take?
Deposits Other Information
- How to add Zip Code to deposit using CC (Canadian Players)
- How to edit credit card info?
- How do I create a Bitcoin or Crypto wallet?
- Are there any restrictions for Player to Player (P2P) transfers on new accounts?
- Am I eligible to receive a first time deposit bonus with a P2P transfer?
- How do I delete a credit card from my account?
- What is the exchange rate for Cryptocurrencies?
- If I deposit by Visa debit card, can I avoid the 10% charge?
How to Withdraw
- How do I request a paper check or bank draft?
- How do I make a cryptocurrency withdrawal?
- How do I withdraw funds with Payz?
- How do I make a Person 2 Person withdrawal?
Time Frame
- How long do Player to Player transfers take?
- How long do Person to Person deposits take?
- How long do Payz deposits take?
- How long do credit card deposits take?
- How long do crypto deposits take?
Fees and Limits
- What are the fees for Person to Person withdrawals with MoneyGram?
- What are the limits for Person to Person withdrawals with MoneyGram?
- How do paper check fees work?
- What are the limits for paper check withdrawals?
- What are the fees for crypto withdrawals?
- What are the fees for Person to Person deposits with MoneyGram?
- I want to raise my withdrawal limits, can I?
Withdraw Issues
- Why are my withdrawal options blocked?
- Why am I unable to use my Payz account?
- When requesting a paper check, the system says my address is invalid. What should I do?
- I haven’t received the check I requested. What should I do?
- What should I do if I can’t cash my check?
Withdrawal Other Information
- How frequently can I request a withdrawal?
- Why do I need to rake 10% before cashing out?
- How long do I have to wait after my deposit before I can withdraw?
- What is the best withdrawal option?
- Can I withdraw funds from a P2P transfer?
- Can I make a withdrawal if I haven’t deposited yet?
- How do I see my withdrawal history?
- Do you process withdrawals on the weekend?
- Can I request a withdrawal to my credit card?
- What is the exchange rate for Cryptocurrencies?
Certification
- What documents do you accept for account certification?
- How do I certify my account?
- How can I update my account information if I receive an error that my information is already being used on another account?
- How do I check my account certification status?
Password
- How can I reset my password?
- When logging in, I received a “Your ID or password is incorrect” message. How can I access my account?
Screen Name
Bonuses
- Do you have a referral program?
- How do I add a Bonus Code?
- Why isn’t my bonus active?
- Why haven’t you credited my bonus?
- Are there any bonuses available?
- What is your First Deposit Bonus?
- If I deposit $500 twice for the first time, do I get the full bonus for $1000?
- Why didn’t I receive my bonus after depositing with Bitcoin for the first time?
- Do you offer free money or birthday bonuses?
- How can I see my available bonuses?
Loyalty Program
- What are combat points and how to redeem them?
- Why did I receive the incorrect number of Rank Points?
- Can I buy points to unlock medals?
Rakeback Program
Rake Races
- Sit & Crush Leaderboard
- The Beast Leaderboard
- What is the Beast?
- What is Sit & Crush?
- When do I get paid my Sit & Crush winnings?
- When do I get paid my winnings for The Beast?
- How many positions receive a ticket for the Sit & Crush?
- How I do earn points for the Beast and Sit & Crush?
- Can I unregister for the Beast satellite and get a credit?
The Beast
- The Beast Leaderboard
- What is the Beast?
- When do I get paid my winnings for The Beast?
- Can I unregister for the Beast satellite and get a credit?
Sit & Crush
Games
- Where can I find freerolls?
- How do 7 Day No Rathole tables work?
- Where can I find your tournament schedule?
- What is an on demand tournament?
- What is a flight tournament?
- What are satellites?
- How can I register for a poker tournament?
- Where can I find the tournament rules?
- Do you offer Heads Up tourneys?
- Do you offer play money games?
Tables & Features
- Time Management Rule
- What is the Railbird feature?
- Software Features
- How do I turn off animations?
- What are progressive payouts?
- Where can I find the hand replayer?
- How to customize Hotkeys?
- What is Play It Safe?
- How does the waiting list work?
- How can I change the sizes of my screens?
Tickets
- How to use tourney tickets?
- Can I exchange my tourney ticket for tourney bucks?
- Why can’t I use my tournament ticket?
- What happens if my tournament ticket expired?
- Can I swap my Venom tickets for cash?
- Do Venom tickets expire?
- How do I find a tourney ticket?
- Where can I find my Beast ticket?
Mobile
Classic Casino
- How does the Casino Rebate work?
- How do casino tournaments work?
- How can I fix issues with my casino balance?
- Do you offer any casino bonuses?
777 Slots Ride Along
- Slots Bonus Mechanics (777 Slots)
- How to view the game history on 777 Slots?
- How do I change the settings on 777 Slots?
Casino Other Information
- Grading timeframes (Sportsbook)
- Timeframe for claims (Sportsbook)
- Can’t login to the Sportsbook
- What are your sportsbook rules?
- Is gambling on the internet legal?
- What is the minimum and maximum sportsbook wager?
- What types of sportsbook wagers do you offer?
- Which sports can I wager on?
- Do I have to pay taxes on my sportsbook winnings?
- Can I reopen my Sportsbook access?
- The poker client asks me if I want to remove local storage. How do I resolve this?
- Why didn’t I get my verification email after logging in from a new device?
- Why can’t I log in from my new device?
- Why am I having disconnection issues?
- Why is my third-party tool (HUD) not working after the software update?
- Why can’t I resize my window?
- Why can’t I download the software?
- My poker software is stuck in the “Checking Client Version” boot window. How can I fix this?
- Why is my cashier not loading? What do I do?
- How do I know your games are fair?
- How can I activate or deactivate the 2 Factor Authentication to protect my account?
- How can I update my personal information?
- Why can’t I deposit using a Credit Card?
- Why was my account suspended?
- Do I need to “certify” my account?
- What happens if I lose my access?
- Can household members play simultaneously?
- Can I create more than one account on ACR Poker?
- There has been some activity in my account that I do not recognize. What should I do?
Responsible Gaming
- How can I self-exclude myself?
- Where can I find Terms and Conditions?
- How can I report an abusive player?
- Can I play at the same table as a friend?
- What countries are banned from your platform?
- Do you have responsible gaming policies in place?
Terms & Conditions
- Where can I find Terms and Conditions?
- How can I report an abusive player?
- Can I play at the same table as a friend?
- What countries are banned from your platform?
Account Reopen-Closure
- Can I self-exclude myself just from your Poker section?
- How can I reopen my account?
- How do I close my account?
WPN
- Do all poker sites on WPN offer the same games?
- What brands do you have within the Winning Poker Network?
- What is WPN?