Top FAQs
How do I revert to the old software?
We are full steam ahead with the new look and feel and playing experience ACR Poker is going to deliver. There is no option to revert to the old software client. We’re working diligently to repair the small issues that are being reported with the relaunch. We trust this new platform will deliver you a heightened poker experience.
Can you send me the download links to get the new client please?
You can either download directly from your WPN poker room or use the links provided here:
| Brand | Windows | MAC | Mobile | Web Version |
|---|---|---|---|---|
| ACR Poker | ACR Installer | ACR Poker Installer | ACR Poker Installer | ACR Poker |
| YA Poker | YA Poker Installer | YA Poker Installer | YA Poker Installer | N/A |
| Black Chip Poker | Black Chip Poker Installer | Black Chip Poker Installer | Black Chip Poker Installer | Black Chip Poker |
| True Poker | True Poker Installer | True Poker Installer | True Poker Installer | True Poker |
| Poker King | Poker King Installer | N/A | N/A | Poker King |
What documents do you accept for account certification?
These are the documents we accept for account certification:
- A clear picture of the front side of your Driver’s License or Government Issued ID that clearly states your name and date of birth.
- A clear picture of a recent utility bill, showing your name and registered address, not older than three months. If you do not have a utility bill in your name, a bank statement will also work, as long it is not older than three months and clearly states your name and address.
- If you choose to send us a bank statement, you can black out your financial information. Alternatively, feel free to provide us a voided blank check that shows your name and address.
- Clear pictures of the credit/debit card(s) used on our site.
How can I update my account information if I receive an error that my information is already being used on another account?
To update your account either email Customer Support or use our contact form. When writing, please include your player nickname and the email address associated with your account.
How do I finish creating my account?
- Remember that when you create your nickname, you don’t include any personal information or something that might be offensive.
- Also, make sure to look for the validation email in your inbox. If you don’t see it, check your Junk/Spam/Trash. If you still don’t see the email, please contact support@winningpokernetwork.com with the subject: Missing Activation Code
Now you’re done, so the only thing left is to enjoy the tables!
How do I close my account?
If you wish to close your account, please email Customer Support from the registered email address we have on file.
- When you send your request, please add your username and let us know if you want a temporary or permanent closure.
- Requests for temporary account closures should also let us know how long you want your account closed for.
- Keep in mind that permanent account closures are final. You won’t be able to reopen your account or create a new account under any circumstance after your account is closed permanently.
When logging in, I received a “Your ID or password is incorrect” message. How can I access my account?
If you can’t log into your account, here are a few things to try:
- Make sure your email address, which is your login ID, is written in lowercase letters. Note: The Poker King brand uses username rather than email address.
- Uncheck the Remember Password and Auto Login options on the login screen before entering your email address and password.
- Enter your login and password in a word document before pasting it directly into the poker client. This will eliminate the possibility of input errors.
If you are still having difficulties, you can reset your password by clicking on the ‘forgot password’ link. You should then receive an email our from team, then click on the link to launch the password reset form. Choose a new password that’s at least 8 characters and includes uppercase and lowercase letters, and has a minimum of one number and special character. Once your password is reset, you should be able to log in.
If you didn’t get the verification email and you’ve checked your spam folder, please contact Customer Support.
Can I change my nickname/table name?
Unfortunately, you cannot change your nickname.
Your nickname not only serves as your online identity, but it helps players recognize you at the tables. Since you can’t change who you are when playing in a live poker game, we generally do not let our players alter their identity online.
There are some exceptions to this rule. We will change a nickname if it is offensive. Also, if you’ve used your real name as your nickname, you can change it by sending an email to Customer Support.
In addition, we only allow one account per player. You are not permitted to close your account and create a new one. If we locate more than one account, we will proceed to close all additional accounts that were created.
What countries are banned from your platform?
Which Winning Poker Network skin are you playing on?
- If ACR Poker: The countries that are currently banned on ACR Poker are Australia, France, French Guyana, Guadeloupe, Israel, Italy, Martinique, Mayotte, North Korea, Reunion, South Korea, Spain, Netherlands and Netherlands Territories, Sweden and Turkey.
- If Black Chip Poker: The countries that are currently banned on Black Chip Poker are Australia, France, French Guyana, Guadeloupe, Israel, Italy, Martinique, Mayotte, North Korea, Reunion, South Korea, Spain, Netherlands and Netherlands Territories, Sweden and Turkey.
- If Ya Poker: The countries that are currently banned on Ya Poker are Australia, France, French Guyana, Guadeloupe, Italy, Martinique, Mayotte, North Korea, Reunion, South Korea, Spain, Netherlands and Netherlands Territories, Turkey, Israel, Sweden and United States.
- If True Poker: The countries that are currently banned on True Poker are Australia, France, French Guyana, Guadeloupe, Israel, Italy, Martinique, Mayotte, North Korea, Reunion, South Korea, Spain, Sweden, Netherlands and Netherlands Territories, Turkey and Venezuela.
- If Poker King: The countries that are currently banned on Poker King are Australia, Afghanistan, Albania, Belgium, Bulgaria, Dutch West Indies, France and French Territories, Guam, Greece, Israel, Netherlands and Netherlands Territories, Portugal, Spain and Spanish Territories, Sweden, Israel, South Korea, North Korea and United States.
How do I change my account currency?
Unfortunately, you cannot change the currency of your account. Our poker client uses US Dollars, as all our cash games and tournaments operate in that currency.
Why can’t I log in from my new device?
If you have a new device and you can’t log in, you should see the message below
“You have logged in from a new device. A verification email has been sent to your email account”
- Check your email for a message from our device manager and click on the verification link. You can then log in.
If you didn’t get the verification email and you’ve checked your spam folder, please contact Customer Support.
More FAQs
- Is ACR Poker the same as Americas Cardroom?
- Can you send me the download links to get the new client please?
- I’ve downloaded the new poker client, but I can’t find the shortcut or access the software after I close it? What do I do?
- How do I revert to the old software?
- Where can I find 7 Card Stud and 7 Card Stud Hi-Lo?
- Where do I find freerolls in the poker client?
Deposit Options Available
- Do you accept prepaid cards or gift cards?
- Are there any restrictions on using a business credit card?
- What deposit options are available?
How to Deposit
- How do I deposit using USDT?
- How do I deposit using Litecoin?
- How do I deposit using Ethereum?
- How do I deposit using Bitcoin?
- How do I deposit with a credit card?
- How do I deposit with Payz?
- How do I make a player-to-player transfer?
- How to deposit with MoneyGram?
Time Frame
- How long do Player to Player transfers take?
- How long do Person to Person deposits take?
- How long do Payz deposits take?
- How long do credit card deposits take?
- How long do crypto deposits take?
Fees and Limits
- What are the fees for Person to Person withdrawals with MoneyGram?
- What are the limits for Person to Person withdrawals with MoneyGram?
- How do paper check fees work?
- What are the limits for paper check withdrawals?
- What are the fees for crypto withdrawals?
- What are the fees for Person to Person deposits with MoneyGram?
- I want to raise my withdrawal limits, can I?
Deposit Issues
- What should I do if I sent the wrong amount using Moneygram?
- What should I do if I deposited the wrong amount using my credit card or debit card?
- I sent the incorrect amount of cryptocurrency, and it was less than the minimum deposit amount of $10. What should I do?
- I’m having difficulty sending a P2P transfer. What should I do?
- I’m expecting a P2P transfer, but I haven’t received it. What should I do?
- Why hasn’t my eWallet deposit been credited to my poker account?
- What should I do if I have trouble with my credit or debit card?
- Why is my crypto deposit taking so long?
- My eWallet deposit wasn’t credited to my poker balance? Where are my funds?
- How long does a credit card refund take?
Deposits Other Information
- How to add Zip Code to deposit using CC (Canadian Players)
- How to edit credit card info?
- How do I create a Bitcoin or Crypto wallet?
- Are there any restrictions for Player to Player (P2P) transfers on new accounts?
- Am I eligible to receive a first time deposit bonus with a P2P transfer?
- How do I delete a credit card from my account?
- What is the exchange rate for Cryptocurrencies?
- If I deposit by Visa debit card, can I avoid the 10% charge?
How to Withdraw
- How do I request a paper check or bank draft?
- How do I make a cryptocurrency withdrawal?
- How do I withdraw funds with Payz?
- How do I make a Person 2 Person withdrawal?
Time Frame
- How long do Player to Player transfers take?
- How long do Person to Person deposits take?
- How long do Payz deposits take?
- How long do credit card deposits take?
- How long do crypto deposits take?
Fees and Limits
- What are the fees for Person to Person withdrawals with MoneyGram?
- What are the limits for Person to Person withdrawals with MoneyGram?
- How do paper check fees work?
- What are the limits for paper check withdrawals?
- What are the fees for crypto withdrawals?
- What are the fees for Person to Person deposits with MoneyGram?
- I want to raise my withdrawal limits, can I?
Withdraw Issues
- Why are my withdrawal options blocked?
- Why am I unable to use my Payz account?
- When requesting a paper check, the system says my address is invalid. What should I do?
- I haven’t received the check I requested. What should I do?
- What should I do if I can’t cash my check?
Withdrawal Other Information
- How frequently can I request a withdrawal?
- Why do I need to rake 10% before cashing out?
- How long do I have to wait after my deposit before I can withdraw?
- What is the best withdrawal option?
- Can I withdraw funds from a P2P transfer?
- Can I make a withdrawal if I haven’t deposited yet?
- How do I see my withdrawal history?
- Do you process withdrawals on the weekend?
- Can I request a withdrawal to my credit card?
- What is the exchange rate for Cryptocurrencies?
Certification
- What documents do you accept for account certification?
- How do I certify my account?
- How can I update my account information if I receive an error that my information is already being used on another account?
- How do I check my account certification status?
Password
- How can I reset my password?
- When logging in, I received a “Your ID or password is incorrect” message. How can I access my account?
Screen Name
Bonuses
- Do you have a referral program?
- How do I add a Bonus Code?
- Why isn’t my bonus active?
- Why haven’t you credited my bonus?
- Are there any bonuses available?
- What is your First Deposit Bonus?
- If I deposit $500 twice for the first time, do I get the full bonus for $1000?
- Why didn’t I receive my bonus after depositing with Bitcoin for the first time?
- Do you offer free money or birthday bonuses?
- How can I see my available bonuses?
Loyalty Program
- What are combat points and how to redeem them?
- Why did I receive the incorrect number of Rank Points?
- Can I buy points to unlock medals?
Rakeback Program
Rake Races
- Sit & Crush Leaderboard
- The Beast Leaderboard
- What is the Beast?
- What is Sit & Crush?
- When do I get paid my Sit & Crush winnings?
- When do I get paid my winnings for The Beast?
- How many positions receive a ticket for the Sit & Crush?
- How I do earn points for the Beast and Sit & Crush?
- Can I unregister for the Beast satellite and get a credit?
The Beast
- The Beast Leaderboard
- What is the Beast?
- When do I get paid my winnings for The Beast?
- Can I unregister for the Beast satellite and get a credit?
Sit & Crush
Games
- Where can I find freerolls?
- How do 7 Day No Rathole tables work?
- Where can I find your tournament schedule?
- What is an on demand tournament?
- What is a flight tournament?
- What are satellites?
- How can I register for a poker tournament?
- Where can I find the tournament rules?
- Do you offer Heads Up tourneys?
- Do you offer play money games?
Tables & Features
- Time Management Rule
- What is the Railbird feature?
- Software Features
- How do I turn off animations?
- What are progressive payouts?
- Where can I find the hand replayer?
- How to customize Hotkeys?
- What is Play It Safe?
- How does the waiting list work?
- How can I change the sizes of my screens?
Tickets
- How to use tourney tickets?
- Can I exchange my tourney ticket for tourney bucks?
- Why can’t I use my tournament ticket?
- What happens if my tournament ticket expired?
- Can I swap my Venom tickets for cash?
- Do Venom tickets expire?
- How do I find a tourney ticket?
- Where can I find my Beast ticket?
Mobile
Classic Casino
- How does the Casino Rebate work?
- How do casino tournaments work?
- How can I fix issues with my casino balance?
- Do you offer any casino bonuses?
777 Slots Ride Along
- Slots Bonus Mechanics (777 Slots)
- How to view the game history on 777 Slots?
- How do I change the settings on 777 Slots?
Casino Other Information
- Grading timeframes (Sportsbook)
- Timeframe for claims (Sportsbook)
- Can’t login to the Sportsbook
- What are your sportsbook rules?
- Is gambling on the internet legal?
- What is the minimum and maximum sportsbook wager?
- What types of sportsbook wagers do you offer?
- Which sports can I wager on?
- Do I have to pay taxes on my sportsbook winnings?
- Can I reopen my Sportsbook access?
- The poker client asks me if I want to remove local storage. How do I resolve this?
- Why didn’t I get my verification email after logging in from a new device?
- Why can’t I log in from my new device?
- Why am I having disconnection issues?
- Why is my third-party tool (HUD) not working after the software update?
- Why can’t I resize my window?
- Why can’t I download the software?
- My poker software is stuck in the “Checking Client Version” boot window. How can I fix this?
- Why is my cashier not loading? What do I do?
- How do I know your games are fair?
- How can I activate or deactivate the 2 Factor Authentication to protect my account?
- How can I update my personal information?
- Why can’t I deposit using a Credit Card?
- Why was my account suspended?
- Do I need to “certify” my account?
- What happens if I lose my access?
- Can household members play simultaneously?
- Can I create more than one account on ACR Poker?
- There has been some activity in my account that I do not recognize. What should I do?
Responsible Gaming
- How can I self-exclude myself?
- Where can I find Terms and Conditions?
- How can I report an abusive player?
- Can I play at the same table as a friend?
- What countries are banned from your platform?
- Do you have responsible gaming policies in place?
Terms & Conditions
- Where can I find Terms and Conditions?
- How can I report an abusive player?
- Can I play at the same table as a friend?
- What countries are banned from your platform?
Account Reopen-Closure
- Can I self-exclude myself just from your Poker section?
- How can I reopen my account?
- How do I close my account?
WPN
- Do all poker sites on WPN offer the same games?
- What brands do you have within the Winning Poker Network?
- What is WPN?