Frequently Asked Questions

Top FAQs

We are full steam ahead with the new look and feel and playing experience ACR Poker is going to deliver. There is no option to revert to the old software client.   We’re working diligently to repair the small issues that are being reported with the relaunch.  We trust this new platform will deliver you a heightened poker experience.

You can either download directly from your WPN poker room or use the links provided here:

 

 

These are the documents we accept for account certification:

  1. A clear picture of the front side of your Driver’s License or Government Issued ID that clearly states your name and date of birth.
  2. A clear picture of a recent utility bill, showing your name and registered address, not older than three months. If you do not have a utility bill in your name, a bank statement will also work, as long it is not older than three months and clearly states your name and address.
  • If you choose to send us a bank statement, you can black out your financial information. Alternatively, feel free to provide us a voided blank check that shows your name and address.
  1. Clear pictures of the credit/debit card(s) used on our site.

Unfortunately, you cannot change your nickname.

Your nickname not only serves as your online identity, but it helps players recognize you at the tables. Since you can’t change who you are when playing in a live poker game, we generally do not let our players alter their identity online.

There are some exceptions to this rule. We will change a nickname if it is offensive. Also, if you’ve used your real name as your nickname, you can change it by sending an email to Customer Support.

In addition, we only allow one account per player. You are not permitted to close your account and create a new one. If we locate more than one account, we will proceed to close all additional accounts that were created.

Which Winning Poker Network skin are you playing on?

  • If ACR Poker: The countries that are currently banned on ACR Poker are Australia, France, French Guyana, Guadeloupe, Israel, Italy, Martinique, Mayotte, North Korea, Reunion, South Korea, Spain, Netherlands and Netherlands Territories, Sweden and Turkey.
  • If Black Chip Poker: The countries that are currently banned on Black Chip Poker are Australia, France, French Guyana, Guadeloupe, Israel, Italy, Martinique, Mayotte, North Korea, Reunion, South Korea, Spain, Netherlands and Netherlands Territories, Sweden and Turkey.
  • If Ya Poker: The countries that are currently banned on Ya Poker are Australia, France, French Guyana, Guadeloupe, Italy, Martinique, Mayotte, North Korea, Reunion, South Korea, Spain, Netherlands and Netherlands Territories, Turkey, Israel, Sweden and United States.
  • If True Poker: The countries that are currently banned on True Poker are Australia, France, French Guyana, Guadeloupe, Israel, Italy, Martinique, Mayotte, North Korea, Reunion, South Korea, Spain, Sweden, Netherlands and Netherlands Territories, Turkey and Venezuela.
  • If Poker King: The countries that are currently banned on Poker King are Australia, Afghanistan, Albania, Belgium, Bulgaria, Dutch West Indies, France and French Territories, Guam, Greece, Israel, Netherlands and Netherlands Territories, Portugal, Spain and Spanish Territories, Sweden, Israel, South Korea, North Korea and United States.

If you have a new device and you can’t log in, you should see the message below

“You have logged in from a new device. A verification email has been sent to your email account”

  • Check your email for a message from our device manager and click on the verification link. You can then log in.

If you didn’t get the verification email and you’ve checked your spam folder, please contact Customer Support.

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