Frequently Asked Questions

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You can either download directly from your WPN poker room or use the links provided here:

 

Brand Windows MAC Mobile Web Version
ACR Poker ACR Installer ACR Poker Installer ACR Poker Installer ACR Poker
YA Poker YA Poker Installer YA Poker Installer YA Poker Installer N/A
Black Chip Poker Black Chip Poker Installer Black Chip Poker Installer Black Chip Poker Installer Black Chip Poker
True Poker True Poker Installer True Poker Installer True Poker Installer True Poker
Poker King Poker King Installer N/A N/A Poker King

 

We are full steam ahead with the new look and feel and playing experience ACR Poker is going to deliver. There is no option to revert to the old software client.   We’re working diligently to repair the small issues that are being reported with the relaunch.  We trust this new platform will deliver you a heightened poker experience.

Please click on:

  1. TOURNAMENTS
  2. ON DEMAND
  3. SELECT YOUR FREEROLL

Please click on:

  1. CASH GAMES
  2. OTHER GAMES
  3. 7 CARD STUD OR NEW TABLES

Steps to Deposit Using Ethereum

  1. Access the poker client: Launch the poker client and click the “Deposit” button.
  2. Select Ethereum: Choose Ethereum as your deposit method and click on it.
  3. Enter deposit details: Input the amount you want to deposit in USD, taking the minimum and maximum limits into consideration. If you have a promo code, enter it here as well.
  4. Note the network: Ensure that the Ethereum address is for ERC-20 network transactions only. Using a different network may result in the loss of your funds.
  5. Obtain an Ethereum address: Click “Get Address” to generate a unique, one-time-use Ethereum address. Do not reuse this address as doing so can lead to the loss of your funds.
  6. Send funds: After clicking “Get Address”, you will see the amount in Ethereum to be sent. Scan the QR code or copy and paste the address into your wallet. The transfer process typically takes between 15 and 45 minutes.
  7. Using a different cryptocurrency: If you want to deposit using another crypto instead of Ethereum, click “Deposit” from the poker client and select your preferred cryptocurrency. Follow the same steps outlined above.

These are the documents we accept for account certification:

  1. A clear picture of the front side of your Driver’s License or Government Issued ID that clearly states your name and date of birth.
  2. A clear picture of a recent utility bill, showing your name and registered address, not older than three months. If you do not have a utility bill in your name, a bank statement will also work, as long it is not older than three months and clearly states your name and address.
  • If you choose to send us a bank statement, you can black out your financial information. Alternatively, feel free to provide us a voided blank check that shows your name and address.
  1. Clear pictures of the credit/debit card(s) used on our site.

For a crypto deposit to be processed, it must first be verified by miners, which can take some time, depending on the network’s demand. If you are using Bitcoin, you can visit Blockchair.com to check the number of confirmations on your transaction. Note that we require seven confirmations before processing a Bitcoin transaction.

The amount credited to your account will be based on the amount reported on the blockchain. In case of any discrepancies in the deposited amount, please contact support@winningpokernetwork.com with your crypto address and the deposited amount for further assistance. Remember to use Blockchair.com to track your transaction progress and ensure that at least seven confirmations have been reached before expecting the funds to be processed by the platform.

If you are logged into your account, your username will be displayed at the top right of the poker client.  

You can also find your personal information by logging into your account and clicking on the Green ‘My Account’ button, which is located at the top right corner of the screen.

We comply with the laws of Costa Rica, which is where we’re based. While we do welcome US players to enjoy real money games, it’s always a good idea to check the gambling laws in your area. Gambling legislation varies widely from state to state and country to country.

Steps to Check the Status of a Crypto Deposit or Withdrawal

  1. Obtain the address: Use the crypto address from the ACR cashier or your wallet (for withdrawals).
  2. Visit Blockchair.com: Navigate to the website.
  3. Search for the address: Click on the magnifying glass and paste the crypto address. Search and select the appropriate result for the specific cryptocurrency used.

Case 1: Zero transactions reflected for the inputted address

This could mean either:

  1. You requested the address from ACR but never sent the funds.
  2. There may be an issue with the process, such as using the wrong address or your wallet not releasing the funds. In this case, check with your wallet provider.

Case 2: A transaction is reflected for the inputted address

  1. Scroll down to check if the transaction has been confirmed.
  1. Note that you will need up to seven confirmations before the money is in your poker account. This process typically takes 15 to 50 minutes.
  2. If you already have seven confirmations and the money is not in your account, contact Customer Service.

For a Crypto Withdrawal

  1. Get the address from your wallet, which you provided for payment.
  2. Visit Blockchair.com.
  3. Click on the magnifying glass, paste the crypto address, search, and select the appropriate result for the specific cryptocurrency used.
  4. Check if the payment is reflected and if it has been confirmed.
  1. Go to Tournaments
  2. On the filter select Buy-In
  3. Select the Freeroll option

The WPN Affiliate Program is one of the most lucrative in the business. 

To find out more about how you can earn money by promoting any one of the WPN sites click here.

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