Deposit Options Available What deposit options are available? Are there any restrictions on using a business credit card? Do you accept prepaid cards or gift cards? How to Deposit How to deposit with Person to Person? How do I make a player-to-player transfer? How do I deposit with Payz? How do I deposit with a credit card? How do I deposit using Bitcoin? How do I deposit using Ethereum? How do I deposit using Litecoin? How do I deposit using USDT? Time Frame How long do crypto deposits take? How long do credit card deposits take? How long do Payz deposits take? How long do Person to Person deposits take? How long do Player to Player transfers take? How long do Bitcoin deposits take? Fees and Limits Is there a limit for credit card transactions? How do you determine your minimum deposit? What are the limits for Bitcoin Cash, Ethereum, and Litecoin? What are the limits for credit card deposits? Are there any fees for credit card deposits? What are the limits for Payz deposits? What are the limits for Person to Person deposits with Person to Person? What are the fees for Person to Person deposits with Person to Person? What are the fees for Player to Player transfers? What are the limits for Player to Player transfers? Minimum Deposit changed from $25 for $48 What are the fees for Person to Person deposits with Person to Person and Ria? What are the limits for Person to Person deposits with Person to Person and Ria? Bitcoin Cryptocurrencies I sent the incorrect amount of cryptocurrency, and it was less than the minimum deposit amount of $10. What should I do? What are the limits for Crypto? How do crypto fees work? How do I check the status of a Crypto deposit or withdrawal? What is the limit on the number of cryptocurrency transactions I can perform? I sent the incorrect amount of crypto, and it’s more than $10. What should I do? Why can’t I see BTC or Crypto as my First Time Deposit option? How do I check the status of a Bitcoin deposit or withdrawal? What BTC wallets do you recommend? Can you recommend an Ethereum wallet? Can you recommend a Litecoin wallet? Deposit Issues It says my card is linked to another account. What do I do? Why don’t you offer my favorite deposit method? Why is my P2P access restricted? Why hasn’t my Player to Player transfer arrived? Why is my deposit taking so long? What should I do if I receive a rejected message when depositing? I accidently sent my crypto deposit to a different address. What can I do? Why hasn’t my person to person transfer gone through? How long does a credit card refund take? My eWallet deposit wasn’t credited to my poker balance? Where are my funds? Why is my crypto deposit taking so long? What should I do if I have trouble with my credit or debit card? Why hasn’t my eWallet deposit been credited to my poker account? I’m expecting a P2P transfer, but I haven’t received it. What should I do? I’m having difficulty sending a P2P transfer. What should I do? I sent the incorrect amount of cryptocurrency, and it was less than the minimum deposit amount of $10. What should I do? What should I do if I deposited the wrong amount using my credit card or debit card? Why can’t I see BTC or Crypto as my First Time Deposit option? What should I do if I sent the wrong amount using Person to Person or RIA? What should I do if I sent the wrong amount using Person to Person? Why is my Ethereum deposit taking so long? I sent the incorrect amount of crypto, and it’s more than $10. What should I do? Deposits Other Information What is the exchange rate for Cryptocurrencies? How do I delete a credit card from my account? Am I eligible to receive a first time deposit bonus with a P2P transfer? Are there any restrictions for Player to Player (P2P) transfers on new accounts? How do I create a Bitcoin or Crypto wallet? How to edit credit card info? How to add Zip Code to deposit using CC (Canadian Players)

How to Withdraw How do I make a Person to Person withdrawal? How do I withdraw funds with Payz? How do I make a cryptocurrency withdrawal? How do I request a paper check or bank draft? Time Frame How long do Crypto withdrawals take? How long does it take to receive a paper check? How long do Person to Person withdrawals take? How long does it take for you to process my withdrawal? How long do paper check withdrawals take? Fees and Limits What are the fees for Person to Person withdrawals with Person to Person? What are the limits for Person to Person withdrawals with Person to Person? How do paper check fees work? What are the limits for paper check withdrawals? What are the fees for crypto withdrawals? I want to raise my withdrawal limits, can I? Withdraw Issues What should I do if I can’t cash my check? I haven’t received the check I requested. What should I do? When requesting a paper check, the system says my address is invalid. What should I do? Why am I unable to use my Payz account? Why are my withdrawal options blocked? How to Cancel a Withdrawal How can I cancel a withdrawal? How do I cancel my check? How do I stop my check if I’m willing to pay a fee? Withdrawal Other Information What is the exchange rate for Cryptocurrencies? Can I request a withdrawal to my credit card? Do you process withdrawals on the weekend? How do I see my withdrawal history? Can I make a withdrawal if I haven’t deposited yet? Can I withdraw funds from a P2P transfer? What is the best withdrawal option? How long do I have to wait after my deposit before I can withdraw? Why do I need to rake 10% before cashing out? How frequently can I request a withdrawal? Can you recommend a Bitcoin wallet?

How do I finish creating my account? Banned Countries Can I play for real money in the US?

Certification How do I check my account certification status? How can I update my account information if I receive an error that my information is already being used on another account? How do I certify my account? What documents do you accept for account certification? Password When logging in, I received a “Your ID or password is incorrect” message. How can I access my account? How can I reset my password? Screen Name What’s my username, screen name, etc? Can I change my nickname/table name? Account Reopen-Closure Can I self-exclude myself just from your Poker section? How can I reopen my account? How do I close my account? Other Information Why is my account suspended? Where can I find my balance? How do I access my financial history? How do I change my account currency? How can I see how much rake I’ve generated in the poker client?

How do you become a stormer? What is the Venom? What is fight club? The Cage Live What are your current promotions? What is the Sunday Brawl? Events What is the Venom? What is fight club? The Cage Live What is the Sunday Brawl?

Bonuses How can I see my available bonuses? Do you offer free money or birthday bonuses? Why didn’t I receive my bonus after depositing with Bitcoin for the first time? If I deposit $500 twice for the first time, do I get the full bonus for $1000? What is your First Deposit Bonus? Are there any bonuses available? Why haven’t you credited my bonus? Why isn’t my bonus active? How do I add a Bonus Code? Do you have a referral program? How does my first time deposit bonus work? Loyalty Program Can I buy points to unlock medals? Why did I receive the incorrect number of Rank Points? What are combat points and how to redeem them? Rakeback Program I’d like to switch to Rakeback. How do I do that? Rake Races Sit & Crush Leaderboard The Beast Leaderboard What is the Beast? What is Sit & Crush? When do I get paid my Sit & Crush winnings? When do I get paid my winnings for The Beast? How many positions receive a ticket for the Sit & Crush? How do I earn points for the Beast and Sit & Crush? Can I unregister for the Beast satellite and get a credit? The Beast The Beast Leaderboard What is the Beast? When do I get paid my winnings for The Beast? Can I unregister for the Beast satellite and get a credit? Sit & Crush Sit & Crush Leaderboard What is Sit & Crush? When do I get paid my Sit & Crush winnings? How many positions receive a ticket for the Sit & Crush?

Games What’s a PKO? What is an MTT? What is Blitz Poker and do you offer it? What is a Sit & Go? What is a knockout tournament? What games do you offer? What does PHAT mean? What are Cyclones? How do I create a private tournament? How do Knockout Tournaments work? How does Jackpot Poker work? Do you offer play money games? Do you offer Heads Up tourneys? Where can I find the tournament rules? How can I register for a poker tournament? What are satellites? What is a flight tournament? What is an on demand tournament? Where can I find your tournament schedule? How do 7 Day No Rathole tables work? Where can I find freerolls? Tables & Features Where can I access the notes on a player I’ve made? What is spin to get in? What is Auto Top-Up and how do I enable it? What do tournament filters do? What are tournament bucks? I haven’t received my Spin to Get IN entry. What should I do? How can I tell how many times a player has entered a tournament? How do you determine who moves tables in a tournament? How do I see which tournaments I’ve registered for? Where do I find the hand histories? Can I straddle at cash tables? Can I create my own Avatar? How do I allow (or not allow) the Run it Twice feature? How can I find the tournament ID? What is race reward fee? How does staking work? How to search for a player? How to navigate the player table? How do I buy more chips during a game? How to view blind structure? How to do add ons on tournaments? What does GTD mean? How can I see which tournaments I’m already registered in? How do I find the tournament rules? How to find my Game History? What are fees, and why do I have to pay them to play? How can I change the sizes of my screens? How does the waiting list work? What is Play It Safe? How to customize Hotkeys? Where can I find the hand replayer? What are progressive payouts? How do I turn off animations? Software Features Time Management Rule Tickets Where can I find my Beast ticket? How do I find a tourney ticket? Do Venom tickets expire? Can I swap my Venom tickets for cash? What happens if my tournament ticket expired? Why can’t I use my tournament ticket? Can I exchange my tourney ticket for tourney bucks? How to use tourney tickets? Mobile What games can I play with my phone? Can I play on my Chromebook? Can I play using my mobile device?

Classic Casino Do you offer any casino bonuses? How can I transfer my balance between the casinos and poker section? How do casino tournaments work? How does the Casino Rebate work? 777 Slots Ride Along How do I change the settings on the 3 different casinos? How do I view the game history on 777 Slots casino? How do I locate the bonus information in a slot? How does the 777 Slots Casino Leaderboard work? Casino Other Information How many different casinos do you offer? Can I self-exclude myself from your Casino? Can I reopen my Casino access? How can I remove a bet from a craps table after it’s already placed?

Can I change or cancel a sports wager? Can I get self-exclusion from sports betting? Why hasn’t my sports bet been graded? Can I reopen my Sportsbook access? Do I have to pay taxes on my sportsbook winnings? Which sports can I wager on? What types of sportsbook wagers do you offer? What is the minimum and maximum sportsbook wager? Is gambling on the internet legal? What are your sportsbook rules? Can’t login to the Sportsbook Timeframe for claims (Sportsbook) Grading timeframes (Sportsbook) Why hasn’t my sports bet been graded?

Why is my cashier not loading? What do I do? My poker software is stuck in the “Checking Client Version” boot window. How can I fix this? Why can’t I download the software? Why can’t I resize my window? Why is my third-party tool (HUD) not working after the software update? Why am I having disconnection issues? Why can’t I log in from my new device? Why didn’t I get my verification email after logging in from a new device? The poker client asks me if I want to remove local storage. How do I resolve this?

I failed the Captcha Test, what’s next? Why do you use CAPTCHAs? How can I report a suspected security incident? Can I use a VPN to play poker? How do I report potentially suspicious activity or players for investigation? Can I trust your games? Can I use a seating script? Do you allow External Assistance Tools (EATs)? How do I report a bot? Where can I find ACR Poker’s Security and Integrity policies? Can I play on two different Winning Poker Network rooms at the same time? RNG There has been some activity in my account that I do not recognize. What should I do? Can I create more than one account on ACR Poker? Can household members play simultaneously? What happens if I lose my access? Do I need to “certify” my account? Why was my account suspended? Why can’t I deposit using a Credit Card? How can I update my personal information? How can I activate or deactivate the 2 Factor Authentication to protect my account? How do I know your games are fair? My account was breached-journey Captcha I failed the Captcha Test, what’s next? Why do you use CAPTCHAs?

Do you have responsible gaming policies in place? How can I self-exclude myself? Terms & Conditions What countries are banned from your platform? Can I play at the same table as a friend? How can I report an abusive player? Where can I find Terms and Conditions? Where can I find ACR Poker’s Security and Integrity policies? Account Reopen-Closure How do I close my account? How can I reopen my account? Can I self-exclude myself just from your Poker section?

WPN What is WPN? What brands do you have within the Winning Poker Network? Do all poker sites on WPN offer the same games? Americas Cardroom Is Americas Cardroom legit? Is Americas Cardroom legal? Online Poker Can I play for real money in the US? How many players are online? Affiliates Can you tell me more about the WPN Affiliate Program? Store Where can I buy merchandise? More General Info What languages are available on WPN? What time zone do you use?

Do you have a phone number? How can I reach you? How long does it take customer support to reply to my email?

Frequently Asked Questions (FAQs)

Top FAQs

How can I remove a bet from a craps table after it’s already placed?

Unlike other casino games, removing a bet in craps requires a specific action. To remove your bet once it’s already on the table, press and hold the Shift key on your keyboard and then left-click on the chip with your mouse.

This action will cancel the selected bet from the table.

If you experience any issues or need further assistance, feel free to contact us at casino@acrpoker.eu.

How does the 777 Slots Casino Leaderboard work?

The 777 Slots Casino Leaderboard is a recurring promotion where players compete for a share of a $10,000 prize pool by playing selected slot games.

💰 Prize Pool: $10,000 shared among the Top 18 players!

🎯 How to Earn Points:

Every $1 wagered = 1 point

Bonus Points are also awarded based on the number of spins during the event.

🎰 Where to Play:

Look for the slot games labeled with a red “Leaderboard” tag—these are featured in the first row of the Blue Ocean Slots section within the casino lobby.

🏆 Compete to climb the leaderboard and finish in the top positions by the end of the event to win a prize!

📜 For full details and terms, visit: https://casino.acrpoker.eu/overview/promotions

If you have any questions or need assistance, feel free to reach out to us at casino@acrpoker.eu.

I sent the incorrect amount of crypto, and it’s more than $10. What should I do?

For a crypto deposit to be processed, it must first be verified by miners, which can take some time, depending on the network’s demand. If you are using Bitcoin, you can visit Blockchair.com to check the number of confirmations on your transaction. Note that we require seven confirmations before processing a Bitcoin transaction.

The amount credited to your account will be based on the amount reported on the blockchain. In case of any discrepancies in the deposited amount, please contact support@winningpokernetwork.com with your crypto address and the deposited amount for further assistance. Remember to use Blockchair.com to track your transaction progress and ensure that at least seven confirmations have been reached before expecting the funds to be processed by the platform.

Why is my Ethereum deposit taking so long?

For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using ETH, you can visit http://Blockchain.com to see how many miners have confirmed your transaction. We require seven confirmations before processing a bitcoin transaction.

If you have any other issues, please contact support@winningpokernetwork.com from your registered email address.

Can you recommend a Litecoin wallet?

Here are some recommended Bitcoin wallets:

1. **Ledger Nano X**: Secure hardware wallet, supports multiple cryptocurrencies.
2. **Trezor Model T**: Secure hardware wallet with touchscreen, supports many cryptocurrencies.
3. **Exodus**: User-friendly desktop/mobile wallet, built-in exchange.
4. **Electrum**: Secure, fast desktop wallet with advanced features.
5. **Mycelium**: Secure mobile wallet with hardware wallet support.
6. **Trust Wallet**: User-friendly mobile wallet, supports multiple cryptocurrencies and DApps integration.

Choose based on your security needs and user experience preferences.

Can you recommend an Ethereum wallet?

Here are some recommended Bitcoin wallets:

Choose based on your security needs and user experience preferences.

Can you recommend a Bitcoin wallet?

Here are some recommended Bitcoin wallets:

Choose based on your security needs and user experience preferences.

What BTC wallets do you recommend?

Here are some recommended Bitcoin wallets:

Choose based on your security needs and user experience preferences.

Why is my account suspended?

There are several reasons why your account might be suspended.

To resolve this issue and understand the specific reason for your account suspension, please reach out to our customer service team from the registered email associated with your account. They will be able to provide you with detailed information and assist you in resolving any issues.

What is the Sunday Brawl?

The Sunday Brawl usually features a knockout or bounty format, meaning that players earn additional rewards for eliminating opponents from the tournament.

Frequently Asked Questions

Top FAQs

More FAQs

Deposit Options Available

How to Deposit

Time Frame

Fees and Limits

Bitcoin Cryptocurrencies

Deposit Issues

Deposits Other Information

How to Withdraw

Time Frame

Fees and Limits

Withdraw Issues

How to Cancel a Withdrawal

Withdrawal Other Information

Certification

Password

Screen Name

Account Reopen-Closure

Other Information

Events

Bonuses

Loyalty Program

Rakeback Program

Rake Races

The Beast

Sit & Crush

Games

Tables & Features

Tickets

Mobile

Classic Casino

777 Slots Ride Along

Casino Other Information

Captcha

Terms & Conditions

Account Reopen-Closure

WPN

Americas Cardroom

Online Poker

Affiliates

Store

More General Info

Select the software version that is right for your Mac

How to find my chip architecture?