Frequently Asked Questions

How do I check the status of a Bitcoin deposit or withdrawal?

You can also check the status of your Bitcoin deposit or withdrawal directly from the Cashier section. Crypto transactions are based on confirmations, so once the transaction is sent confirmed by the blockchain, the status should change to “Approved”.

How do Bitcoin fees work?

We do not charge Bitcoin fees for deposits. If any fees are applied, they come from the wallet used to send the Bitcoin.

How long do Bitcoin deposits take?

Bitcoin deposits can take as little as a few minutes or up to an hour or more. This depends on the number of transfers that are being processed online globally. Please note that in order for your deposit to be credited on our site, it must receive at least 7 confirmations.

Select the software version that is right for your Mac

How to find my chip architecture?