Frequently Asked Questions

My eWallet deposit wasn’t credited to my poker balance? Where are my funds?

If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away.

Please send an email to that includes the following:

  • Screenshot of the transaction within your eWallet.
  • Also include your player nickname and the WPN site you play on.

Please make sure you send us this email from the address that’s registered on your account.
Once we’ve received the information, please allow us 24-48 hours to contact the processor and have your transaction processed.