Frequently Asked Questions

Deposit Issues

What should I do if I sent the wrong amount using Person to Person?

Person to Person deposits made for an incorrect amount are usually rejected, but if the deposit was made in the past 48 hours, we can still resubmit the transaction with the new amount. If it has been less than 48 hours, please email us at support@winningpokernetwork.com with a picture of the receipt showing the sender’s name, receiver’s name and the control number. Be sure to write to us from your registered email address. If you sent your funds more than 48 hours ago, you’ll need to cancel the deposit request and process a new deposit for the correct amount.

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August 29, 2024

What should I do if I sent the wrong amount using Person to Person or RIA?

We are unable to edit the amount internally, so you will need to follow these steps: Contact the agency: Immediately get in touch with customer support of your Money Transfer service. Explain the situation and provide them with the transaction details. They will guide you on how to proceed with canceling the transaction. Visit a local branch: You can also go to any local Money Service or RIA branch. Bring your transaction receipt and a valid ID. The branch representative will assist you in canceling the transaction.

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August 29, 2024

I sent the incorrect amount of cryptocurrency, and it was less than the minimum deposit amount of $10. What should I do?

Crypto Deposit Confirmation and Processing The system will process your crypto deposit as soon as it has been confirmed. For a crypto deposit to be processed, it must first be verified by miners, which can take some time, depending on the network’s current demand. If you have the crypto address used for the deposit, you can visit Blockchair.com to check the number of miner confirmations for your transaction. Our system requires seven confirmations before processing a crypto transaction. Please keep in mind that the time it takes for miners to confirm your transaction may vary due to network conditions

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May 25, 2022

Why hasn’t my eWallet deposit been credited to my poker account?

If the funds from your eWallet have been deducted and you don’t see the amount reflected in your poker balance then you’ll need to contact us.  Please email support@winningpokernetwork.com from the address that’s registered on your account. Be sure to include a description of your issue, your player nickname, the site you are playing on, and a screenshot of the transaction as it appears in your eWallet.

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May 25, 2022

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