Frequently Asked Questions

Why hasn’t my person to person transfer gone through?

Person to Person transactions can take anywhere from 45 minutes up to 8 hours depending on the volume of deposits. Please make sure you have introduced the Control Number (MTCN) once you send the transaction.

If it’s been longer than 8 hours, please send an email to with these details:

  • Sender’s Name:
  • Receiver’s Name:
  • Control Number:
  • Amount:
  • Player Nickname:
  • Registered email: