Frequently Asked Questions

What should I do if I receive a rejected message when depositing?

If you receive a rejected message, there is an issue with your transaction. The most common reason for a credit card being declined is that your bank has blocked international transactions.  You can resolve this by contacting your bank and letting them know that you authorize the transaction. If your bank tells you that everything […]

Why is my deposit taking so long?

The amount of time it takes for your deposit varies based on what type of payment method you used. For more information on each payment method, please refer to the “Time Frame” section on our FAQs.

Why hasn’t my Player to Player transfer arrived?

Ordinarily Player to Player transfers take from 15 to 20 minutes to be approved, as all transfers are subject to review.  If it’s been more than 20 minutes please send an email to support@winningpokernetwork.com and our support staff will look into this for you. Keep in mind that when sending a transfer, you need the […]

Why don’t you offer my favorite deposit method?

We’re sorry if we don’t support the option you are looking for. Deposit options vary based on location. We do recommend that you try Bitcoin, which is our player preferred option and accepted no matter where in the world you’re depositing from.

It says my card is linked to another account. What do I do?

Please note that we only allow one account per customer per skin.  If you provide us with the last 4 digits of the card you are trying to use, we can look into this further and potentially enable the card for use on your account. Please contact support@winningpokernetwork.com, provide your username and the last 4 […]

How do I deposit with Payz?

Depositing with Payz is easy: 1.Click the green “My Account” button. 2.Then click on the e-wallet button and choose Payz when the option appears. 3.Next enter the amount you wish to deposit. Keep in mind that there are minimum and maximum deposit amounts. If you’re funding your poker account with Payz for the first time, […]

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