I’m having difficulty sending a P2P transfer. What should I do?
If you are attempting to send a P2P transfer and have issues, please contact support@winningpokernetwork.com from your registered email address.
I’m expecting a P2P transfer, but I haven’t received it. What should I do?
If you haven’t received your P2P transfer, you’ll need to contact the sender. If they have concerns the sender will need to contact us directly by emailing support@winningpokernetwork.com.
Why hasn’t my eWallet deposit been credited to my poker account?
If the funds from your eWallet have been deducted and you don’t see the amount reflected in your poker balance then you’ll need to contact us. Please email support@winningpokernetwork.com from the address that’s registered on your account. Be sure to include a description of your issue, your player nickname, the site you are playing on, […]
What should I do if I have trouble with my credit or debit card?
If you are having difficulties depositing then please contact support@winningpokernetwork.com from your registered email address.
Why is my crypto deposit taking so long?
For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit Blockchain.com to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction. If you have any other issues […]
Are there any restrictions for Player to Player (P2P) transfers on new accounts?
For security, new accounts cannot send or receive money via P2P transfer for the first 24 hours after they are created.
Can I withdraw funds from a P2P transfer?
You must wait 72 hours after the transfer and generate at least 10% rake revenue of the amount of the transfer before cashing out. Once the 10% has cleared, you may request a payout.
Am I eligible to receive a first time deposit bonus with a P2P transfer?
Yes! If you are receiving your first deposit from a friend or contact, you are eligible to receive our Welcome Bonus. In this case, make sure you contact support to let them know so they can activate your bonus. Our Welcome Package gives you a 100% First Deposit Bonus up to $2,000.
How long do Player to Player transfers take?
On average, player-to-player transfers take 10 minutes. On some occasions, player-to-player transfers can take upwards of 2 hours if there is a high volume of transfers being requested.
