Frequently Asked Questions

Can I self-exclude myself from your Casino?

Yes, you have the option to self-exclude from accessing the casino. We offer three different methods that you can manage directly from your poker client:

Hide Access: Enabling this option will temporarily remove the CASINO tab from your lobby. You can re-enable access at any time. To activate, go to SETTINGS, open the RESPONSIBLE GAMING tab, click DISABLE GAMES, select CASINO and LIVE DEALER, and click APPLY. To restore access, repeat the process and uncheck the option before applying changes.

Temporary Ban: This option allows you to block casino access for a specified number of days. Access will automatically be reinstated once the selected period expires. Entering 0 will impose a permanent ban.
To set up a temporary ban, go to SETTINGS, open the RESPONSIBLE GAMING tab, click BAN GAMES, enter the number of days, and click OK.

Permanent Ban: Selecting this option will permanently block casino access in accordance with our responsible gaming policy. This action cannot be reversed.
To apply a permanent ban, go to SETTINGS, open the RESPONSIBLE GAMING tab, click BAN GAMES, then select BAN and confirm the change.

Please note: Poker Races are not automatically blocked when you apply a regular casino or sports ban. If you feel that participating in these promotions could negatively impact your well-being, we recommend closing your account for responsible gaming purposes.

If you encounter any difficulties or have questions during this process, please contact us directly at support@winningpokernetwork.com. We are here to assist you.

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