Frequently Asked Questions

Casino Other Information

Can I reopen my Casino access?

We’d be happy to allow you access to our Casinos again. However, we can only do so if you originally chose to temporarily disable your access and not permanently disable it. This is due to our Responsible Gaming policies. If you requested a temporary ban and now want to change it, please contact Customer Support.

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Can I self-exclude myself from your Casino?

Yes, you have the option to self-exclude from accessing the casino. We offer three different methods to facilitate this directly from your poker client: Hide Access: Enabling this option will temporarily remove the CASINO tab from your lobby. You can re-enable access at any time. To activate this, go to SETTINGS, locate the RESPONSIBLE GAMING tab, click on DISABLE GAMES, select (CASINO and LIVE DEALER), and click APPLY. To disable, repeat the process and uncheck the option before applying changes. Temporary Ban: This option allows you to block your casino access for a specified number of days. Access will

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