Frequently Asked Questions

Deposits

I sent the incorrect amount of cryptocurrency, and it was less than the minimum deposit amount of $10. What should I do?

Crypto Deposit Confirmation and Processing The system will process your crypto deposit as soon as it has been confirmed. For a crypto deposit to be processed, it must first be verified by miners, which can take some time, depending on the network’s current demand. If you have the crypto address used for the deposit, you can visit Blockchair.com to check the number of miner confirmations for your transaction. Our system requires seven confirmations before processing a crypto transaction. Please keep in mind that the time it takes for miners to confirm your transaction may vary due to network conditions

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Why hasn’t my eWallet deposit been credited to my poker account?

If the funds from your eWallet have been deducted and you don’t see the amount reflected in your poker balance then you’ll need to contact us.  Please email support@winningpokernetwork.com from the address that’s registered on your account. Be sure to include a description of your issue, your player nickname, the site you are playing on, and a screenshot of the transaction as it appears in your eWallet.

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Why is my crypto deposit taking so long?

For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit Blockchain.com to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction. If you have any other issues please contact support@winningpokernetwork.com from your registered email address.

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