Frequently Asked Questions

My Account

What’s my username, screen name, etc?

If you are logged into your account, your username will be displayed at the top right of the poker client.   You can also find your personal information by logging into your account and clicking on the Green ‘My Account’ button, which is located at the top right corner of the screen.

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What documents do you accept for account certification?

These are the documents we accept for account certification: A clear picture of the front side of your Driver’s License or Government Issued ID that clearly states your name and date of birth. A clear picture of a recent utility bill, showing your name and registered address, not older than three months. If you do not have a utility bill in your name, a bank statement will also work, as long it is not older than three months and clearly states your name and address. If you choose to send us a bank statement, you can black out your

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How can I reset my password?

Don’t worry if you can’t remember your password. It’s easy to reset. Launch the poker client and click Forgot on the Log In screen. When the dialogue box appears, enter the email address that’s linked to your poker account. Make sure you click on the box beside I’m not a robot. You’ll need to complete the quick captcha test to prove you’re human. When you’re done, click submit. Next, check your email and open the message we just sent you. Then click on the link to reset your password. If you don’t see our email, check your spam or

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Select the software version that is right for your Mac

How to find my chip architecture?