Frequently Asked Questions

How long do paper check withdrawals take?

The free check option can take up to 6-8 weeks to arrive and you are limited to one free check every 30 days. For faster service, we can send your check by courier, which takes 7-15 business days and costs $65.

The poker client asks me if I want to remove “local storage.” What should I do?

What is it? Removing local storage clears your locally saved configurations (such as your saved username, table themes, and sound settings). It does not affect your balance or account security. Your Options: To keep your settings: Simply click Cancel or close the prompt. To reset/fix the app: If you are experiencing glitches or want a […]

Select the software version that is right for your Mac

How to find my chip architecture?