What should I do if I have trouble with my credit or debit card?
If you are having difficulties depositing then please contact support@winningpokernetwork.com from your registered email address.
May 25, 2022
If you are having difficulties depositing then please contact support@winningpokernetwork.com from your registered email address.
For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit Blockchain.com to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction. If you have any other issues please contact support@winningpokernetwork.com from your registered email address.
For security, new accounts cannot send or receive money via P2P transfer for the first 24 hours after they are created.
Yes! If you are receiving your first deposit from a friend or contact, you are eligible to receive our Welcome Bonus. In this case, make sure you contact support to let them know so they can activate your bonus. Our Welcome Package gives you a 100% First Deposit Bonus up to $2,000.
On average, player-to-player transfers take 10 minutes. On some occasions, player-to-player transfers can take upwards of 2 hours if there is a high volume of transfers being requested.
P2P limits may vary from account to account. You can see your current limits in the P2P Transfer Tab in your account. You can request a limit increase on your Player to Player Transfer by contacting support via email.
We do not charge any fees for Player to Player transfers.
Person to Person deposits are generally processed within 8 hours. Please note it might take longer (up to 72 business hours) depending on the processing office’s business hours and the number of transactions they need to process.
Although we don’t charge any fees for Person to Person deposits, the service provider does charge a processing fee, which varies based on the size of the transfer. The good news is that if your deposit exceeds $100, we can cover the fees. To request this, please send us an email along with a screenshot of your receipt showing the fees to support@acrpoker.eu.
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