How do I know your games are fair?
RNG in Our Online Poker Platform The Random Number Generator (RNG) used in our online poker platform is based on a well-known hash algorithm that generates unpredictable outcomes. This algorithm is utilized to shuffle and deal cards from a standard 52-card deck, resulting in up to 1.4615 x 10^50 possible shuffles. This astronomically large number […]
How can I activate or deactivate the 2 Factor Authentication to protect my account?
Click on the SETTINGS tab on your Poker Client, then click on 2FA SECURITY, choose your preferred contact method, and click on ACTIVATE.
Do I need to “certify” my account?
Under certain circumstances, as part of our Security protocols, we may require you to certify your account.
There has been some activity in my account that I do not recognize. What should I do?
We’re very sorry to hear about this incident. Please contact us from the email address registered on your account. We will temporarily restrict access as a security measure while we conduct our proper investigation. We will be in contact with you as soon as we can. Please note that investigations typically take from 24 to […]
RNG
Our RNG is independently certified by iTech Labs, the most trusted name in the industry. Each card dealt is random, every hand is fair, and all games are secure. Our software is not selective and cannot be manipulated. This poker software has been configured to deal with cards randomly based on a very complex mathematical […]
Where can I find ACR Poker’s Security and Integrity policies?
You can review our comprehensive Security and Game Integrity policies by visiting the following link, which details our commitment to maintaining and upholding a fair gaming environment for all participants: https://acrpoker.eu/security/
How do I report potentially suspicious activity or players for investigation?
If you have concerns regarding a particular player or activity, please follow these steps to report the issue: Fill out the Security Form on our website, and our team will initiate an investigation. Alternatively, you can email us directly at GameIntegrity@WinningPokerNetwork.com with as much relevant information as possible about the situation. Our Game Integrity team […]
