Frequently Asked Questions

There has been some activity in my account that I do not recognize. What should I do?

We’re very sorry to hear about this incident. Please contact us from the email address registered on your account. We will temporarily restrict access as a security measure while we conduct our proper investigation. We will be in contact with you as soon as we can.

Please note that investigations typically take from 24 to 72 hours to be completed. We appreciate your patience regarding this matter.