Are there any bonuses available?
We usually offer reload bonuses before a tournament series or Venom Tournament. Please check our Promotions page to see what’s available right now, link here. Once you reload your account using a reload promo code, you can view and redeem it from the Rewards section at the top of the client: Click on My Account […]
What are your current promotions?
ACR: You can view all our current promotions by visiting this page. BCP: You can view all our current promotions by visiting this page. True Poker: You can view all our current promotions by visiting this page. Ya Poker: You can view all our current promotions by visiting this page. Poker King: You can view […]
What deposit options are available?
After logging into your poker client: Click on the MY ACCOUNT button on the bottom right of the lobby. Then click on DEPOSIT. All your deposit options will then load. Please remember that deposit options vary based on country along with how long you’ve been playing with us. You can choose any of the options […]
How can I cancel a withdrawal?
You can do this right from the poker client. Log in to your poker account Click My Account at the top right of the client. Then click on ‘Withdrawal’ Then ‘Account’ Then ‘History’ Click on the ‘Pending Withdrawal’ Finally, click ‘Cancel’. Please remember that if your payout status is listed as ‘processing,’ it won’t be […]
How do I see my withdrawal history?
Log in to your poker account Click ‘My Account’ Go to ‘Account’ Click ‘My History’ Once you’re there, use the filters to refine your search for the timeframe you’re looking for.
What is your First Deposit Bonus?
We offer a First Deposit Bonus for new players. Please check our Promotions page to see the offer available right now. Once you make your first deposit (no promo code required), you can view and redeem it under My account, then click on Rewards and then click Bonuses. Just remember, these bonuses are typically paid […]
Why can’t I download the software?
If you have trouble downloading our software, try using a different browser such as Google Chrome. If you already use Google Chrome, please delete your cookies, clear your cache, and attempt the download again. Please use our contact form or email Customer Support if these steps don’t resolve your issue.
How can I reset my password?
Don’t worry if you can’t remember your password. It’s easy to reset. Launch the poker client and click Forgot on the Log In screen. When the dialogue box appears, enter the email address that’s linked to your poker account. Make sure you click on the box beside I’m not a robot. You’ll need to complete […]
How do I access my financial history?
To access your financial history follow these steps: Click the Green ‘My Account’ button in the lobby. Next, click on the ‘Financial History’ tab. Your financial history will appear in a new window. You can apply various filters to find exactly what you’re looking for.