Frequently Asked Questions

Why didn’t I get my verification email after logging in from a new device?

If you haven’t received your verification email, and you’re using a new device, please check your spam or junk folder. Look for an email with the subject “New Device [Attention]”. Note sometimes the email can take a few minutes to arrive. If you still can’t find it, we recommend changing the email address you have […]

Why can’t I log in from my new device?

If you have a new device and you can’t log in, you should see the message below “You have logged in from a new device. A verification email has been sent to your email account” Check your email for a message from our device manager and click on the verification link. You can then log […]