Frequently Asked Questions

Why can’t I log in from my new device?

If you have a new device and you can’t log in, you should see the message below

“You have logged in from a new device. A verification email has been sent to your email account”

  • Check your email for a message from our device manager and click on the verification link. You can then log in.

If you didn’t get the verification email and you’ve checked your spam folder, please contact Customer Support.