Frequently Asked Questions

Why didn’t I get my verification email after logging in from a new device?

If you haven’t received your verification email, and you’re using a new device, please check your spam or junk folder. Look for an email with the subject “New Device [Attention]”.

  • Note sometimes the email can take a few minutes to arrive.

If you still can’t find it, we recommend changing the email address you have on file. You can use any other email address you have access to or create a free account with Gmail or a similar service.