Frequently Asked Questions

Why are my withdrawal options blocked?

There are lots of reasons why you may not see the withdrawal option you are looking for. For security reasons, we can’t disclose them here. Please remember that if you already have a pending withdrawal, you’ll need to wait until that’s processed before you can request another one. If you require further assistance please contact […]

How frequently can I request a withdrawal?

Bitcoin and other cryptos: One payout per 24 hours up to 5 per week. E-Wallets: One per 7 days. Paper Check: One for free every 30 days. All other checks requested within that 30-day period will cost $65. Person to Person: One per week. You need to wait at least 72 hours before requesting a payout. Our Security Department […]

Why do I need to rake 10% before cashing out?

We require you to generate at least a 10% rake before being able to cash out in order to confirm that you’re using our poker room to play poker, not move money around. Remember, we’re a cardroom, not a financial service provider. Thanks for understanding!

How long do I have to wait after my deposit before I can withdraw?

You need to wait at least 72 hours before requesting a payout. Our Security Department reviews all payouts and your account also needs to be certified before cashing out. In addition, your account must generate a minimum rake before the system will allow you to cash out. This applies to player-to-player transfers as well.

What is the best withdrawal option?

Although the best withdrawal option depends on your particular needs, most players prefer Bitcoin. Not only is this the fastest method for cashing out, but it will also allow you higher limits for transactions and we do not charge fees on these transactions.

How do I cancel my check?

If the status of your check is “pending” then you can cancel it for free from the poker client.  Go to My Account Click Withdrawal Finally click on your account icon located above your balance and then click ”My History”. If the status of your check is ”Processing” then your payment has already been sent […]

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