How can I update my account information if I receive an error that my information is already being used on another account?
To update your account either email Customer Support or use our contact form. When writing, please include your player nickname and the email address associated with your account.
How do I check my account certification status?
From the lobby click the green ‘My Account’ button Click on ‘Deposit’ Next click on ‘Account Certification’
My poker software is stuck in the “Checking Client Version” boot window. How can I fix this?
If you’re stuck in the ‘Checking Client Version’ boot window, try following these three steps: Completely uninstall the application. Delete the cookies and cache within your web browser. Reinstall the application.
Why is my cashier not loading? What do I do?
Here are a few things you can try if the cashier isn’t loading: Delete your cookies and clear your cache. Restart the poker client. Reset your router. If these steps don’t solve your issue, kindly email Customer Support so we can help you.
