Why can’t I deposit using a Credit Card?
Depending on your country, some deposit methods may or may not be available. From your Poker Client, click on DEPOSIT to see your available options.
Why was my account suspended?
Keep in mind we only allow one account per player. If you create a second account, it will be permanently closed. Are you trying to play from a BANNED COUNTRY? If so, the account will be temporarily suspended. Please contact us once you leave the banned country. Also, if you use a VPN that shows […]
Do I need to “certify” my account?
Under certain circumstances, as part of our Security protocols, we may require you to certify your account.
What happens if I lose my access?
If you lose or forget your password, you can reset it using the link provided on the login screen. We will send you a link to your registered email address to reset it. If you lose access to your email, please contact us at support@winningpokernetwork.com and we will be more than happy to assist you.
Can household members play simultaneously?
At ACR Poker we take pride in ensuring gameplay integrity. Therefore, we recommend that you don’t play on the same Cash Tables, Tournaments, Sit & Go’s, or Jackpot Poker with anyone you know. Also, playing from the same IP location as someone you know is strictly prohibited. We are constantly monitoring the action on our […]
Can I create more than one account on ACR Poker?
We only allow one account per person. If you open more than one account, we will close your additional accounts and leave the oldest account active.
How can I self-exclude myself?
Click on the SETTINGS tab on your Poker Client, then click on RESPONSIBLE GAMING. There you can temporarily restrict yourself and select the time frame for exclusion or permanently disable your account. For more information please visit: https://www.acrpoker.eu/security/responsible-gaming/
There has been some activity in my account that I do not recognize. What should I do?
We’re very sorry to hear about this incident. Please contact us from the email address registered on your account. We will temporarily restrict access as a security measure while we conduct our proper investigation. We will be in contact with you as soon as we can. Please note that investigations typically take from 24 to […]
