Frequently Asked Questions

How to use tourney tickets?

It’s easy to use your tourney ticket. First, go to My Account. Then, click Ticket Manager. There, you’ll see all your available tickets, along with their expiry dates. Remember, tourney tickets only work for tourneys of that exact buy-in amount, or for the tournament they’re designated for. And they can’t be exchanged for tournament bucks […]

Where can I find my balance?

Log into the Poker Client. Click on the Green ‘My Account’ button on the top right of the screen. Or you can also see it under your username in the main lobby.

Can I play for real money in the US?

We comply with the laws of Costa Rica, which is where we’re based. While we do welcome US players to enjoy real money games, it’s always a good idea to check the gambling laws in your area. Gambling legislation varies widely from state to state and country to country.

Banned Countries

Residents of Australia and Australian Territories, Belgium, Slovakia, Estonia, France and French Territories, Germany, Israel, Italy, Korea (North), Korea (South), Netherlands and Netherlands Territories, Spain, Sweden, and Turkey are not permitted to view this site or use any of the games accessed through software downloads.

Do you have a referral program?

You can refer your friends and get rewarded with our Refer-a-Friend program. You’ll get $50 Bonus for every friend you successfully refer and your friends will each get $25 Bonus on top of their Welcome Bonus. Just follow these steps: Go to the poker client. Click the ‘My Account’ tab. Look for the ‘Refer a […]

How do I add a Bonus Code?

While our First Deposit Bonus does not require a Bonus Code, is it required for our Reload Bonus that we offer occasionally during the year. To add a Bonus Code, go to the deposit section of the poker client and below the amount you are depositing, there will be a space to enter a ”Promo […]

What are fees, and why do I have to pay them to play?

Tournament fees are around 10 percent of the buy-in, though this number may be lower (like in $200+15 buy-in or $1,000+50 buy-in tourneys). All online poker rooms and live poker rooms charge tournament fees for hosting games.

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