How can I reach you?
You can reach customer support by emailing support@winningpokernetwork.com or using our contact form. We also have a virtual assistant that can answer most questions.
Do you have a phone number?
We currently offer support through our virtual assistant and email only. Should you need help or assistance, our support staff will respond in a timely manner. You can ask our virtual assistant to send an email on your behalf or use our contact form.
Where can I find Terms and Conditions?
You can find all Terms and Conditions for ACR Poker here.
How can I report an abusive player?
You can report abusive behavior, which includes swearing, racism, sexism and harassment, by emailing support at support@winningpokernetwork.com. Please include your email, username of the abusive player, a screenshot and any other info that could help us look into this matter. You can also report game misconduct through our security form here.
Can I play at the same table as a friend?
At WPN we take pride for ensuring gameplay integrity. Therefore, we recommend that you don’t play on the same Cash Tables, Tournaments, Sit & Go’s or Jackpot Poker with anyone you know. Also, playing from the same IP location as someone you know is strictly prohibited. We are constantly monitoring the action on our tables […]
What countries are banned from your platform?
Which Winning Poker Network skin are you playing on? If ACR Poker: The countries that are currently banned on ACR Poker are Australia, Belgium, Estonia, France, French Guyana, Germany, Guadeloupe, Israel, Italy, Martinique, Mayotte, North Korea, Reunion, South Korea, Spain, Netherlands and Netherlands Territories, Sweden and Turkey. If Black Chip Poker: The countries that are […]
Do you have responsible gaming policies in place?
We take responsible gaming very seriously and always look out for our players to make sure no one gets in over their heads. To see our full Responsible Gaming Policies click here.
How do I report potentially suspicious activity or players for investigation?
If you have concerns regarding a particular player or activity, please follow these steps to report the issue: Fill out the Security Form on our website, and our team will initiate an investigation. Alternatively, you can email us directly at GameIntegrity@WinningPokerNetwork.com with as much relevant information as possible about the situation. Our Game Integrity team […]
Can I use a VPN to play poker?
We highly advise you not to use a VPN on our site, it might trigger a security flag. If you do choose to use a VPN it will limit our ability to protect your account. If you decide to ignore our advice and wish to use a VPN to play on our site, you’ll need […]
