Frequently Asked Questions

How can I report a suspected security incident?

To report a security issue with your account, please email from your registered email address. Be sure to provide a brief description of your issue along with answers to the following questions:

    1. A) When was the last time you accessed your account?
    1. B) What was the balance of your account the last time you accessed it?
    1. C) Do you use VPNs or proxy connections to access our site?
    1. D) Have you used public hotspots to access your poker account?
    1. E) Have you received any suspicious emails recently?
    1. F) Does anyone else at your location have access to your computer?
    1. G) What games do you normally play at ACR Poker?


Please note that investigations typically take around 24 hours to be completed.