What’s my username, screen name, etc?
If you are logged into your account, your username will be displayed at the top of the poker client. You can also find your personal information by logging into your account and clicking on the red ‘My Account’ button, which is located at the bottom right corner of the screen.
Can I change my nickname/table name?
Regrettably, you cannot change your nickname. Your nickname not only serves as your online identity, but it helps players recognize you at the tables. Since you can’t change who you are when playing in a live poker game, we generally do not let our players alter their identity online. In addition, we only allow one […]
When logging in, I received a “Your ID or password is incorrect” message. How can I access my account?
If you can’t log into your account, here are a few things to try: Make sure your email address, which is your login ID, is written in lowercase letters. Uncheck the Remember Password and Auto Login options on the login screen before entering your email address and password. Enter your login and password in a […]
How can I update my account information if I receive an error that my information is already being used on another account?
To update your account either email Customer Support or use our contact form. When writing, please include your player nickname and the email address associated with your account.
How do I check my account certification status?
From the lobby click the green ‘My Account’ button Click on ‘Deposit’ Next click on ‘Certifications’’
My poker software is stuck in the “Checking Client Version” boot window. How can I fix this?
If you’re stuck in the ‘Checking Client Version’ boot window, try following these three steps: Completely uninstall the application. Delete the cookies and cache within your web browser. Reinstall the application.
Why is my cashier not loading? What do I do?
Here are a few things you can try if the cashier isn’t loading: Delete your cookies and clear your cache. Restart the poker client. Reset your router. If these steps don’t solve your issue, kindly email Customer Support so we can help you.
