Frequently Asked Questions

Gameplay

Do Venom tickets expire?

Venom tickets expire after one year. If you want to exchange your Venom ticket with another player on the Winning Poker Network, please send an email to tickettrade@winningpokernetwork.com and have the other player do the same. The email should include each player’s table name.  Please note that only Venom tickets valued at $2500+150 can be exchanged. 

Read More »

How do I find a tourney ticket?

It’s easy to find your tournament ticket(s). In the software, click My Account in the menu bar. Then click Ticket Manager. You’ll find your available tickets right there.

Read More »

Where can I find my Beast ticket?

To see if you won a Beast ticket, simply go to the Poker Client Click on ‘leaderboard’ under the Beast section. Tickets are credited into accounts by the end of every Monday. Find yours by going to “My Account” at the top of the client and then choose ”Ticket Manager”.  

Read More »

Can I create my own Avatar? 

Right now, you’re welcome to choose from the large variety of avatars available. Simply go to “Settings”, go to the “Playing Experience” section and click on “Gameplay”. You will be able to select your preferred Avatar from there.

Read More »

Where do I find the hand histories?

Click on the settings wheel on the top right corner of the poker client. Click on the Hand Histories section listed on the left side menu of the pop-up box. Choose which destination folders you wish to save your Hand Histories and Tournament Summaries on your computers. Press OK to save your changes.

Read More »

Select the software version that is right for your Mac

How to find my chip architecture?