Timeframe for claims (Sportsbook)
All claims must be reported within 15 calendar days from the time the wager was settled. No claims will be honored after this fifteen-day period. To be sure there are no errors, it is highly recommended to review all wagers carefully, as follows: Check your bets prior to confirming them on the Bet Slip online. […]
Can’t login to the Sportsbook
You do not need to enter or re-enter your login credentials to access our sportsbook. Should you be prompted to enter your credentials, try closing the browser window and go back to the poker client and click on ‘SPORTS’ button to try logging in again. If the error persists, please take a screenshot of the […]
RNG
Our RNG is independently certified by iTech Labs, the most trusted name in the industry. Each card dealt is random, every hand is fair, and all games are secure. Our software is not selective and cannot be manipulated. This poker software has been configured to deal with cards randomly based on a very complex mathematical […]
Can I play on two different Winning Poker Network rooms at the same time?
You are permitted to have an account on each of the Winning Poker Network (WPN) sites but note that simultaneous logins are not allowed. Additionally, be cautious when playing the same event with multiple accounts, as this may raise a security flag (e.g., registering for a tournament in one skin after being eliminated in another). […]
How to use tourney tickets?
It’s easy to use your tourney ticket. First, go to My Account. Then, click Ticket Manager. There, you’ll see all your available tickets, along with their expiry dates. Remember, tourney tickets only work for tourneys of that exact buy-in amount, or for the tournament they’re designated for. And they can’t be exchanged for tournament bucks […]
Where can I find my balance?
Log into the Poker Client. Click on the Green ‘My Account’ button on the top right of the screen. Or you can also see it under your username in the main lobby.
Can I play for real money in the US?
We comply with the laws of Costa Rica, which is where we’re based. While we do welcome US players to enjoy real money games, it’s always a good idea to check the gambling laws in your area. Gambling legislation varies widely from state to state and country to country.
Banned Countries
The countries that are currently banned on ACR Poker are Australia, Germany, France, French Guyana, Guadeloupe, Israel, Italy, Martinique, Mayotte, North Korea, Reunion, South Korea, Spain, Netherlands, Canary Islands, Sweden and Turkey.
Do you have a referral program?
You can refer your friends and get rewarded with our Refer-a-Friend program. You’ll get $50 Bonus for every friend you successfully refer and your friends will each get $25 Bonus on top of their Welcome Bonus. Just follow these steps: Go to the poker client. Click the ‘My Account’ tab. Look for the ‘Refer a […]
