Frequently Asked Questions

Gameplay

Can I play on my Chromebook?

Chromebook’s users can access all our mobile gaming options. That means you can visit our three casinos and sportsbook or play Jackpot Poker.  Our full range of tournaments and cash games are available on Macs, PCs, and Android operating systems, at this time.

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What games can I play with my phone?

We offer a number of poker games on Mobile, including Blitz Poker, Jackpot Poker and Venom Blitz Satellites (Cyclones), and Tournaments if you are playing from the Android operating system. You can also play casino games, including Live Dealer Blackjack, and access our full sportsbook.

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Do Venom tickets expire?

Venom tickets expire after one year. If you want to exchange your Venom ticket with another player on the Winning Poker Network, please send an email to tickettrade@winningpokernetwork.com and have the other player do the same. The email should include each player’s table name.  Please note that only Venom tickets valued at $2500+150 can be exchanged. 

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How do I find a tourney ticket?

It’s easy to find your tournament ticket(s). In the software, click My Account in the menu bar. Then click Ticket Manager. You’ll find your available tickets right there.

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Where can I find my Beast ticket?

To see if you won a Beast ticket, simply go to the Poker Client Click on ‘leaderboard’ under the Beast section. Tickets are credited into accounts by the end of every Monday. Find yours by going to “My Account” at the top of the client and then choose ”Ticket Manager”.  

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Can I create my own Avatar? 

Right now, you’re welcome to choose from the large variety of avatars available. And starting in 2021, we will be running several promotions where the winner will receive their very own avatar.  In addition, all Venom winners will be able to get their own Avatar as well.

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Where do I find the hand histories?

Click on the settings wheel on the top right corner of the poker client. Click on the Hand Histories section listed on the left side menu of the pop-up box. Choose which destination folders you wish to save your Hand Histories and Tournament Summaries on your computers. Press OK to save your changes.

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Select the software version that is right for your Mac

How to find my chip architecture?