Frequently Asked Questions

Why isn’t my bonus active?

All bonuses for first-time deposits are automatically activated as soon as you make a deposit. Remember, you need to release the bonus with your play.  You can learn more about how to release your bonus here: If you feel you aren’t receiving credit for your reload bonus, contact for assistance.

How do I add a Bonus Code?

While our First Deposit Bonus does not require a Bonus Code, is it required for our Reload Bonus that we offer occasionally during the year. To add a Bonus Code, go to the deposit section of the poker client and below the amount you are depositing, there will be a space to enter a ”Promo […]

Slots Bonus Mechanics (777 Slots)

To learn how the bonuses work for a particular slot machine, just click the “i” icon located in the bar where you place your bets. The game client will display the information you are looking for.

Why isn’t my bonus active?

All bonuses for First Time Deposits should be automatically activated. This includes if you used Bitcoin or another cryptocurrency. Please email from your registered email account to report this issue and our team will look into it.

Why haven’t you credited my bonus?

Please take into consideration that bonuses are not upfront cash. In order to redeem your bonus, you will have to do the following: Click on My Account on the top right Click on the Rewards button Click on Bonuses

Are there any bonuses available?

We usually offer reload bonuses before a tournament series or Venom Tournament. Please check our Promotions page to see what’s available right now, link here. Once you reload your account using a reload promo code, you can view and redeem it from the Rewards section at the top of the client: Click on My Account […]