Frequently Asked Questions

Time Management Rule

Our regular time bank last 90 seconds. This is designed to protect players in the case of internet disconnections. In tournaments, your time bank can only be used once (once the time runs out, you can’t replenish it). However, in multi-table tournaments, all players at the final table will have their time bank replenished. At […]

How do I turn off animations?

If you do not wish to see emojis, please do the following: Click on Settings Playing Experience Gameplay, and then uncheck the “Show player emojis” option Click “Apply”

What are progressive payouts?

Progressive Pay-outs operate like an automated teller machine (ATM) once a tournament reaches the in the money (ITM) stage. With progressive pay-outs players will receive cash in their poker account as soon as the bubble bursts. Then they’ll continue to get additional cash with each and every pay jump. With ITM ATM functionality, your award […]

Where can I find the hand replayer?

It is easy to see a play back of your hands. Open the software and sit at a game table. After you play a hand, click on ‘previous’ in the top left-hand corner. This will open the replayer.  You can search through all hands of your session by clicking the forward and backward sections.

How to customize Hotkeys?

You can enable and customize your hotkeys by clicking on the Settings menu. You’ll find the Hotkeys option beneath Playing Tools. To ensure your Hotkeys are active, make sure the Use Hotkey slider is set to on. Learn more about customizing hotkeys here.

What is Play It Safe?

Play It Safe is an exciting feature that lowers your variance when playing in cash games. It allows you to purchase the equity in your hand without playing it to its conclusion when you go all-in any time before the River. Learn more about Play It Safe here.

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