Frequently Asked Questions

Withdraw Issues

Why are my withdrawal options blocked?

There are lots of reasons why you may not see the withdrawal option you are looking for. For security reasons, we can’t disclose them here. Please remember that if you already have a pending withdrawal, you’ll need to wait until that’s processed before you can request another one. If you require further assistance please contact support@winningpokernetwork.com from your registered email address.

Read More »

I haven’t received the check I requested. What should I do?

Free checks typically take 6–8 weeks to arrive and FedEx checks ($65 fee) take 7-15 business days to arrive. If it’s already been 8 weeks since you requested your paper check or 15 days since you requested your FedEx check then please email support@winningpokernetwork.com . Be sure to include your player nickname, email registered to your poker account, type of check you requested and any other relevant details.

Read More »

What should I do if I can’t cash my check?

If you’re having trouble cashing your check, we can return the funds to your account.  But first we’ll need a letter from your bank explaining why you can’t cash the check, or you’ll need to send us a picture of the check with the word voided written across the front.  You can email either of these items for our attention at support@winningpokernetwork.com . After sending us the above items, our team will need 72 business hours to process your request.

Read More »

Select the software version that is right for your Mac

How to find my chip architecture?