Frequently Asked Questions


Why are my withdrawal options blocked?

2022-05-31T16:48:01+00:00Categories: Withdraw Issues|Tags: , , , |

There are lots of reasons why you may not see the withdrawal option you are looking for. For security reasons, we can’t disclose them here. Please remember that if you already have a pending withdrawal, you’ll need to wait until that’s processed before you can request another one. If you require further assistance please contact from your registered email address.

When requesting a paper check, the system says my address is invalid. What should I do?

2022-05-26T21:36:45+00:00Categories: Withdraw Issues|Tags: , , |

Please note that the address where the check is going to be sent must match the address in your account. To change the address from the poker client: Access My Account Then click Withdraw Click Paper Check  Finally select your account: Register New Receiver. Once you have done that, feel free to request your withdrawal again.

I haven’t received the check I requested. What should I do?

2023-06-21T20:23:32+00:00Categories: Withdraw Issues|Tags: , |

Free checks typically take 6–8 weeks to arrive and FedEx checks ($65 fee) take 7-15 business days to arrive. If it's already been 8 weeks since you requested your paper check or 15 days since you requested your FedEx check then please email . Be sure to include your player nickname, email registered to your poker account, type of check you requested and any other relevant details.

What should I do if I can’t cash my check?

2021-08-05T18:49:36+00:00Categories: Withdraw Issues|Tags: , , , |

If you're having trouble cashing your check, we can return the funds to your account.  But first we'll need a letter from your bank explaining why you can't cash the check, or you'll need to send us a picture of the check with the word voided written across the front.  You can email either of these items for our attention at . After sending us the above items, our team will need 72 business hours to process your request.