Frequently Asked Questions

What should I do if I can’t cash my check?

If you’re having trouble cashing your check, we can return the funds to your account.  But first we’ll need a letter from your bank explaining why you can’t cash the check, or you’ll need to send us a picture of the check with the word voided written across the front.  You can email either of these items for our attention at .

After sending us the above items, our team will need 72 business hours to process your request.