Frequently Asked Questions

Casino Other Information

How can I remove a bet from a craps table after it’s already placed?

Unlike other casino games, removing a bet in craps requires a specific action. To remove your bet once it’s already on the table, press and hold the Shift key on your keyboard and then left-click on the chip with your mouse. This action will cancel the selected bet from the table. Tu navegador no soporta el video HTML5. If you experience any issues or need further assistance, feel free to contact us at casino@acrpoker.eu.

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June 25, 2025

Can I reopen my Casino access?

We’re happy to reinstate your access to our casinos if it was originally suspended as a temporary measure or if you selected to hide the casino section. Unfortunately, if your access was permanently disabled, we cannot reactivate it due to our Responsible Gaming policies. If you have any questions or need to report an issue regarding this topic, please contact Customer Support at casino@acrpoker.eu.

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May 23, 2022

Can I self-exclude myself from your Casino?

Yes, you have the option to self-exclude from accessing the casino. We offer three different methods to facilitate this directly from your poker client: Hide Access: Enabling this option will temporarily remove the CASINO tab from your lobby. You can re-enable access at any time. To activate this, go to SETTINGS, locate the RESPONSIBLE GAMING tab, click on DISABLE GAMES, select (CASINO and LIVE DEALER), and click APPLY. To disable, repeat the process and uncheck the option before applying changes. Temporary Ban: This option allows you to block your casino access for a specified number of days. Access will

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May 23, 2022

Select the software version that is right for your Mac

Mac wth Apple Chip

Most Common

Mac with Intel chip

How to find my chip architecture?