Cryptocurrency exchange rates can fluctuate rapidly. When requesting a deposit or withdrawal, we’ll display the current exchange rate for the cryptocurrency option you choose. You can then decide whether or not to proceed with your deposit or withdrawal. Kindly note that upon requesting the crypto address, we will hold the exchange rate for 15 minutes only.
If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away. Please send an email to support@winningpokernetwork.com that includes the following: Screenshot of the transaction within your eWallet. Also include your player nickname and the WPN site you play on. Please make sure you send us this email from the address that’s registered on your account. Once we’ve received the information, please allow us 24-48 hours to contact the processor and have your transaction processed.
Credit card refunds can take up to 90 days to be reflected on your account and depend on your card issuer. It’s a good idea to check directly with your credit card company to learn about refund timelines.
Person to Person transactions can take anywhere from 45 minutes up to 8 hours depending on the volume of deposits. Please make sure you have introduced the Control Number (MTCN) once you send the transaction. If it’s been longer than 8 hours, please send an email to support@winningpokernetwork.com with these details: Sender’s Name: Receiver’s Name: Control Number: Amount: Player Nickname: Registered email:
We can assist you with this. Please contact support@winningpokernetwork.com with how much you sent and what address you sent the funds to.
If you receive a rejected message, there is an issue with your transaction. The most common reason for a credit card being declined is that your bank has blocked international transactions. You can resolve this by contacting your bank and letting them know that you authorize the transaction. If your bank tells you that everything looks good on their end, but your credit card deposit is still being declined then use the Live Chat option to contact an agent. We’ll gladly help you complete your deposit or guide you through using another method. If Live Chat is not available
The amount of time it takes for your deposit varies based on what type of payment method you used. For more information on each payment method, please refer to the “Time Frame” section on our FAQs.
Ordinarily Player to Player transfers take from 15 to 20 minutes to be approved, as all transfers are subject to review. If it’s been more than 20 minutes please send an email to support@winningpokernetwork.com and our support staff will look into this for you. Keep in mind that when sending a transfer, you need the recipient’s table name rather than user name for the transfer to be approved. If you’re waiting to receive a transfer, keep in mind that for privacy and security reasons, only the sender can ask for information about a Player To Player transfer. Kindly ask
If your P2P access is restricted, you need to contact us directly via email at support@winningpokernetwork.com
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