Frequently Asked Questions

Why hasn’t my Player to Player transfer arrived?

Ordinarily Player to Player transfers take from 15 to 20 minutes to be approved, as all transfers are subject to review.  If it’s been more than 20 minutes please send an email to and our support staff will look into this for you.

Keep in mind that when sending a transfer, you need the recipient’s table name rather than user name for the transfer to be approved.

If you’re waiting to receive a transfer, keep in mind that for privacy and security reasons, only the sender can ask for information about a Player To Player transfer.  Kindly ask the sender to contact us and we will gladly look into this further.