Frequently Asked Questions

Where can I find my balance?

Log into the Poker Client. Click on the Green ‘My Account’ button on the top right of the screen. Or you can also see it under your username in the main lobby.

Why hasn’t my eWallet deposit been credited to my poker account?

If the funds from your eWallet have been deducted and you don’t see the amount reflected in your poker balance then you’ll need to contact us.  Please email from the address that’s registered on your account. Be sure to include a description of your issue, your player nickname, the site you are playing on, […]

How can I fix issues with my casino balance?

To resolve your issue, we recommend transferring the funds back to your balance, which you can do by clicking on the $ symbol. Try visiting the same game you were playing and see if the funds are still available.  Then click on the $ symbol on the menu to withdraw funds from the casino.  The […]