Frequently Asked Questions

Why is my crypto deposit taking so long?

For a crypto deposit to be processed, it must first be verified by miners. This can take some time depending on demand. If you are using Bitcoin, you can visit to see how many miners have confirmed your transactions. We require seven confirmations before processing a bitcoin transaction. If you have any other issues […]

I haven’t received the check I requested. What should I do?

Free checks typically take 6–8 weeks to arrive and FedEx checks ($65 fee) take 7-15 business days to arrive. If it’s already been 8 weeks since you requested your paper check or 15 days since you requested your FedEx check then please email . Be sure to include your player nickname, email registered to […]

My eWallet deposit wasn’t credited to my poker balance? Where are my funds?

If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away. Please send an email to that includes the following: Screenshot of the transaction within your eWallet. Also include your player nickname and the WPN site you play on. […]

Why hasn’t my person to person transfer gone through?

Person to Person transactions can take anywhere from 45 minutes up to 8 hours depending on the volume of deposits. Please make sure you have introduced the Control Number (MTCN) once you send the transaction. If it’s been longer than 8 hours, please send an email to with these details: Sender’s Name: Receiver’s Name: […]

Why is my deposit taking so long?

The amount of time it takes for your deposit varies based on what type of payment method you used. For more information on each payment method, please refer to the “Time Frame” section on our FAQs.

Why hasn’t my Player to Player transfer arrived?

Ordinarily Player to Player transfers take from 15 to 20 minutes to be approved, as all transfers are subject to review.  If it’s been more than 20 minutes please send an email to and our support staff will look into this for you. Keep in mind that when sending a transfer, you need the […]

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