Frequently Asked Questions

FAQs

How do I report a bot?

2022-07-29T22:07:32+00:00Categories: Security|Tags: , |

If you have concerns about a specific player, please complete our Security Form and our team will investigate. Please note that it generally takes between 24 to 72 hours to get a resolution after we open a case, but our investigation may be extended in some circumstances.

How can I report an abusive player?

2023-06-21T15:50:03+00:00Categories: Terms & Conditions|Tags: , , |

You can report abusive behavior, which includes swearing, racism, sexism and harassment, by emailing support at support@winningpokernetwork.com. Please include your email, username of the abusive player, a screenshot and any other info that could help us look into this matter. You can also report game misconduct through our security form here.