If you are attempting to send a P2P transfer and have issues, please contact firstname.lastname@example.org from your registered email address.
If you haven’t received your P2P transfer, you’ll need to contact the sender. If they have concerns the sender will need to contact us directly by emailing email@example.com.
For security, new accounts cannot send or receive money via P2P transfer for the first 24 hours after they are created.
You must wait 72 hours after the transfer and generate at least 10% rake revenue of the amount of the transfer before cashing out. Once the 10% has cleared, you may request a payout.
Yes! If you are receiving your first deposit from a friend or contact, you are eligible to receive our Welcome Bonus. In this case, make sure you contact support to let them know so they can activate your bonus. Our Welcome Package gives you a 100% First Deposit Bonus up to $2,000.
On average, player-to-player transfers take 10 minutes. On some occasions, player-to-player transfers can take upwards of 2 hours if there is a high volume of transfers being requested.
P2P limits may vary from account to account. You can see your current limits in the P2P Transfer Tab in your account. You can request a limit increase on your Player to Player Transfer by contacting support via email.
We do not charge any fees for Player to Player transfers.