Frequently Asked Questions

What is a Sit & Go?

If you feel like jumping into a tournament but you don’t want to wait for a scheduled one, a Sit & Go tournament is your best bet. They’re great because they start as soon as the required number of players have registered, and you don’t need to sit through hours of play like you would […]

What is Blitz Poker and do you offer it? 

Blitz Poker is fast-paced action that allows you to see twice as many hands as conventional ring game tables. This is because it automatically takes you to another table with a new set of players the second you fold your hand.   To get the full lowdown on how Blitz Poker works, check out our promo […]

What is an MTT?

MTT stands for Multi-Table Tournament.  An MTT is a poker tournament with players filling multiple tables, as opposed to a single table tournament or sit and go, which both use a single table. In an MTT, tables are consolidated as players get eliminated.  

What’s a PKO?

PKO stands for Progressive Knockout Tournament, which is basically a bounty tournament on steroids. In regular bounty tournaments, each player has a bounty on their head. Knock out that player and you get 100% of that bounty. But in PKO’s, you get 50% of the bounty of the player you knock out and the other […]

Why hasn’t my sports bet been graded?

All bets are graded once we receive the final official results from authorized sources. If results are already posted and your wager has not been graded, please contact our Customer Support team through Sports Live Chat and provide your bet reference number. All claims must be reported within 15 calendar days from the date the […]

Can I get self-exclusion from sports betting?

Yes, you can disable your sportsbook access either temporarily or permanently. To do so, you may contact Customer Support and inform them whether you would like a temporary or permanent restriction applied to your sportsbook access. You can also self-exclude directly from the app by following these steps: 1. Log in to your account. 2. […]

Can I change or cancel a sports wager?

Once a sports wager is accepted and placed, it is considered final and cannot be changed or canceled by the bettor. If you believe there was an error with the wager after it has been settled, you may file a wager dispute (claim) with our support team within 15 calendar days from the settlement date […]

How do casino tournaments work?

Participating in a casino tournament is a fun and competitive way to enjoy your favorite games. Here’s how it works: Access the Casino: Open your poker client and click on the Casino tab. Select a Tournament: In the upper menu, choose the Tournaments option to view available events. Enter the Tournament: Once registered, your entry […]

How can I transfer my balance between the casinos and poker section?

Transferring your balance between the Poker section and Casino wallets depends on the specific casino you’re using: 777 Slots Casino: This platform uses a seamless wallet, meaning your balance is automatically shared between poker and the casino—no manual transfers are needed. Live Dealer Casino: You can transfer funds using the cashier option inside the casino […]

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