Frequently Asked Questions

Why did I receive the incorrect number of Rank Points?

When calculating Rank Points, there are a couple of things to keep in mind.

  1. First, we always wait until the end of a tournament before calculating Rank Points (In tourneys, you will earn 5.5 Rank Points for each $1 USD paid in tournament fees).
  2. Second, we don’t calculate Rank Points until the end of a cash game hand (In Cash Games, Rank Points are awarded at a rate of 5.5 RPs for each $1 you contribute to the rake). Kindly note that you will not earn any Rank Points by just folding hands during cash games.

If you take these factors into consideration and still think your Rank Points are wrong, please email from your registered email account.