Frequently Asked Questions

I’d like to switch to Rakeback. How do I do that?

By default, every account is enrolled in the Elite Benefits Program. If you want to switch to Rakeback, simply send an email to

  • The process takes up to 72 hours to be completed.

Once you’ve successfully switched to Rakeback, it will be reflected under Rewards in the poker client.

Please note that although you can go back to the Elite Benefits Program after switching to Rakeback, this will be the last change allowed. Also, when changing programs, all points and credits earned will start from scratch. That’s why we highly recommend you redeem your points before requesting a program change.