Frequently Asked Questions

How do I check the status of a Crypto deposit or withdrawal?

Steps to Check the Status of a Crypto Deposit or Withdrawal

  1. Obtain the address: Use the crypto address from the ACR cashier or your wallet (for withdrawals).
  2. Visit Navigate to the website.
  3. Search for the address: Click on the magnifying glass and paste the crypto address. Search and select the appropriate result for the specific cryptocurrency used.

Case 1: Zero transactions reflected for the inputted address

This could mean either:

  1. You requested the address from ACR but never sent the funds.
  2. There may be an issue with the process, such as using the wrong address or your wallet not releasing the funds. In this case, check with your wallet provider.

Case 2: A transaction is reflected for the inputted address

  1. Scroll down to check if the transaction has been confirmed.
  1. Note that you will need up to seven confirmations before the money is in your poker account. This process typically takes 15 to 50 minutes.
  2. If you already have seven confirmations and the money is not in your account, contact Customer Service.

For a Crypto Withdrawal

  1. Get the address from your wallet, which you provided for payment.
  2. Visit
  3. Click on the magnifying glass, paste the crypto address, search, and select the appropriate result for the specific cryptocurrency used.
  4. Check if the payment is reflected and if it has been confirmed.

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