When do I get paid my Sit & Crush winnings?
The Sit & Crush leaderboard runs weekly from Saturday at 12:00am ET to Friday at 11:59pm ET. You can expect your cash prize to be awarded on early Saturday morning. Ticket winners are awarded during the week, usually on Wednesday. To view your standing on the leaderboard, it’s located on the top of the client […]
When do I get paid my winnings for The Beast?
The Beast leaderboard runs weekly from Saturday at 12:00am ET to Friday at 11:59pm ET. You can expect your cash prize to be awarded on early Saturday morning. Ticket winners are awarded during the week, usually on Wednesday To view your standing on the leaderboard, it’s located on the top of the client on the […]
How do I allow (or not allow) the Run it Twice feature?
If you want to enable the Run it Twice feature at all tables when it’s available, simply follow these steps: Go to the poker client Click “Settings” Click “Playing Tools” Click “All in Options” Check the box “Always Run it Twice” Alternatively, if you want Run it Twice to always be disabled, check the box […]
Why am I having disconnection issues?
If you are having disconnection issues, please follow these troubleshooting steps: Please contact your Internet Service Provider or cable company and check your internet speed, plus specifically ask them for packet lost issues. If that doesn’t work, try adding an Ethernet cord to connect directly from your router to your desktop/laptop. Finally, if you’re still […]
Can I make a withdrawal if I haven’t deposited yet?
Yes, you can request a withdrawal of your winnings even if you haven’t deposited yet. To see the withdrawal methods available to you, please follow these steps: Go to the poker client Click on “My Account” Click on “Withdraw” If you still have questions after that, or need any assistance, please email support@winningpokernetwork.com and they […]
I’d like to switch to Rakeback. How do I do that?
By default, every account is enrolled in the Elite Benefits Program. If you want to switch to Rakeback, simply send an email to support@acrpoker.eu. The process takes up to 72 hours to be completed. Once you’ve successfully switched to Rakeback, it will be reflected under Rewards in the poker client. Please note that although you […]
Why is my third-party tool (HUD) not working after the software update?
Our recent update disabled several third-party tools that were previously compatible with our software. If you have difficulty opening the poker client, please close all third-party tools and restart the poker client. Please note that third-party tool providers (whose software does not violate our terms and conditions) are responsible for updating their software so it […]
How do I report a bot?
If you have concerns about a specific player, please complete our Security Form and our team will investigate. Please note that it generally takes between 24 to 72 hours to get a resolution after we open a case, but our investigation may be extended in some circumstances.
Why can’t I resize my window?
If you are having difficulty resizing your window then: Click on Settings Playing Experience Gameplay and then uncheck the “Maintain table aspect ratio” option. This should solve your issue.
