Can I make a withdrawal if I haven’t deposited yet?
Yes, you can request a withdrawal of your winnings even if you haven’t deposited yet. To see the withdrawal methods available to you, please follow these steps: Go to the poker client Click on “My Account” Click on “Withdraw” If you still have questions after that, or need any assistance, please email support@winningpokernetwork.com and they […]
I’d like to switch to Rakeback. How do I do that?
By default, every account is enrolled in the Elite Benefits Program. If you want to switch to Rakeback, simply send an email to support@acrpoker.eu. The process takes up to 72 hours to be completed. Once you’ve successfully switched to Rakeback, it will be reflected under Rewards in the poker client. Please note that although you […]
Why is my third-party tool (HUD) not working after the software update?
Our recent update disabled several third-party tools that were previously compatible with our software. If you have difficulty opening the poker client, please close all third-party tools and restart the poker client. Please note that third-party tool providers (whose software does not violate our terms and conditions) are responsible for updating their software so it […]
How do I report a bot?
If you have concerns about a specific player, please complete our Security Form and our team will investigate. Please note that it generally takes between 24 to 72 hours to get a resolution after we open a case, but our investigation may be extended in some circumstances.
Why can’t I resize my window?
If you are having difficulty resizing your window then: Click on Settings Playing Experience Gameplay and then uncheck the “Maintain table aspect ratio” option. This should solve your issue.
Do all poker sites on WPN offer the same games?
With the exception of No Rathole Tables (ACR only), all poker skins on our network give players access to the same games. Just keep in mind that you can only access one poker brand at a time.
How do I certify my account?
Just follow these simple steps: 1.From the lobby click the green ‘My Account’ button 2.Click on ‘Deposit’ 3.Next click on ‘Account Certification’’ 4.Click on ‘Document Verification’ 5.After choosing ID Verification, Proof of Address or Update Personal Information you will find the “Start” button. Click on the buttons and then upload the document saved on your device […]
Are there any bonuses available?
We usually offer reload bonuses before a tournament series or Venom Tournament. Please check our Promotions page to see what’s available right now, link here. Once you reload your account using a reload promo code, you can view and redeem it from the Rewards section at the top of the client: Click on My Account […]
What are your current promotions?
ACR: You can view all our current promotions by visiting this page. BCP: You can view all our current promotions by visiting this page. True Poker: You can view all our current promotions by visiting this page. Ya Poker: You can view all our current promotions by visiting this page. Poker King: You can view […]
