Frequently Asked Questions

Deposits

Is there a limit for credit card transactions?

Credit card transaction limits vary from player to player and region to region.  Although we cannot provide exact limits here, you can visit the cashier to view your minimum and maximum deposit amounts.  Just click on the deposit button, which is located in the bottom right corner of the lobby, and choose credit card as your banking option.

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What is the exchange rate for Cryptocurrencies?

Cryptocurrency exchange rates can fluctuate rapidly. When requesting a deposit or withdrawal, we’ll display the current exchange rate for the cryptocurrency option you choose. You can then decide whether or not to proceed with your deposit or withdrawal. Kindly note that upon requesting the crypto address, we will hold the exchange rate for 15 minutes only.

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My eWallet deposit wasn’t credited to my poker balance? Where are my funds?

If your eWallet has been deducted and you don’t see the amount reflected in your poker balance then we’ll have a look at this right away. Please send an email to support@winningpokernetwork.com that includes the following: Screenshot of the transaction within your eWallet. Also include your player nickname and the WPN site you play on. Please make sure you send us this email from the address that’s registered on your account. Once we’ve received the information, please allow us 24-48 hours to contact the processor and have your transaction processed.

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Why hasn’t my person to person transfer gone through?

Person to Person transactions can take anywhere from 45 minutes up to 8 hours depending on the volume of deposits. Please make sure you have introduced the Control Number (MTCN) once you send the transaction. If it’s been longer than 8 hours, please send an email to support@winningpokernetwork.com with these details: Sender’s Name: Receiver’s Name: Control Number: Amount: Player Nickname: Registered email:

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What should I do if I receive a rejected message when depositing?

If you receive a rejected message, there is an issue with your transaction. The most common reason for a credit card being declined is that your bank has blocked international transactions.  You can resolve this by contacting your bank and letting them know that you authorize the transaction. If your bank tells you that everything looks good on their end, but your credit card deposit is still being declined then use the Live Chat option to contact an agent. We’ll gladly help you complete your deposit or guide you through using another method. If Live Chat is not available

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Why is my deposit taking so long?

The amount of time it takes for your deposit varies based on what type of payment method you used. For more information on each payment method, please refer to the “Time Frame” section on our FAQs.

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