Frequently Asked Questions

What should I do if I receive a rejected message when depositing?

If you receive a rejected message, there is an issue with your transaction. The most common reason for a credit card being declined is that your bank has blocked international transactions.  You can resolve this by contacting your bank and letting them know that you authorize the transaction.

If your bank tells you that everything looks good on their end, but your credit card deposit is still being declined then use the Live Chat option to contact an agent. We’ll gladly help you complete your deposit or guide you through using another method.

If Live Chat is not available at this time, please email